AWS Production Support Engineer

• UnixLinux
• AWS (Amazon Web Services)
• Ticketing Systems

Nice to have skills (Top 2 only)

• Incident & Change Management
• Production Support

Detailed Job Description:

• Manage and triage and resolve incidents utilizing knowledge articles as well as prior knowledge and experience with the systems Executing changes based on change information or knowledge base instructions Responding to IT service request according to written instructions but may also rely on their experience to resolve issues. Monitor and execute production processing per requests or runbooks. Perform eyes on glass monitoring of systems and applications and proactively look for alerts or potential issues. Responsible for communicating, coordinating and working with other groups and ensuring the availability of the production environment. Escalates any issues to the appropropriate group and personnel. Recommend efficiencies, automations and process enhancements for the team. Help with the implemenation of the approved suggestions Good communication skills oral and written Attention to detail Ability to multitask Knowledge and use of ticketing systems Knowledge with UnixLinux Cloud services Amazon Use of Office products including Excel, Word, Outlook

• Minimum years of experience:8-10 years