NOC Technician / Contract / Onsite / Annapolis, MD

Our client, one of the world’s largest suppliers of aerospace and defense products, is actively hiring a NOC Technician to join their team in Annapolis, MD! This role will be fully onsite and support the 7 AM - 3:30 PM ET shift.

As the NOC Technician, you will be responsible for diagnosing failures of systems and networks, performing actions to resolve basic technical queries from customers and business units. You will work with senior team members to resolve moderately complex issues with critical customer services.

• Associates degree
• 2+ years of experience
• CCNA Certification is required
• Experience with Cisco devices

What you will be doing:

• Track incident details and keep information updated in the incident management tool
• Solve system and network problems/questions
• Apply technical knowledge to oversee high availability IP networks, messaging systems, and Air-to-Ground data communications equipment
• Analyze issues and provide customers with guidance to resolve problems