CRM & Business Analyst

As a CRM & Business Analyst, you will combine business analytics expertise with operational CRM capabilities to maximize the value of our CRM environment.

You will transform data into actionable insights that support business decisions, drive performance improvements, ensure high data quality, and promote effective CRM usage across the organization.

In your day-to-day role, you will be responsible for:

• Act as the main point of contact for CRM users across the local organization.
• Provide day-to-day CRM support, troubleshooting, and user guidance.
• Create, implement, support and optimize CRM-related business processes.
• Drive CRM adoption and promote best practices across Sales teams.
• Define, organize, deliver and evaluate user training sessions and workshops.
• Ensure data quality, consistency, and governance within the CRM platform to enable reliable reporting and business analysis.
• Analyze CRM, sales and business data to identify trends, opportunities and performance improvement areas, translating findings into actionable recommendations that deliver measurable business value.
• Develop, maintain and enhance reports, dashboards, KPIs and data visualizations.
• Translate business requirements into scalable CRM solutions, performance metrics and analytical insights.
• Collaborate closely with Sales, Marketing, Business Units, and international stakeholders.

• You have experience with CRM systems such as Microsoft Dynamics 365, Salesforce, or similar.
• Skilled in business analysis, reporting, KPI development and data-driven decision-making.
• Solution-oriented and proactive mindset.
• Strong analytical skills with the ability to collect, structure, analyze and interpret complex data sets.
• Hands-on experience with reporting and visualization tools such as Power BI, Tableau, SQL or similar.
• Good understanding of sales processes, business performance metrics and customer relationship management.
• Ability to translate business requirements into CRM improvements, reports, dashboards and actionable business insights.
• Strong active listening, communication and stakeholder management skills.
• Structured, organized, and detail-oriented way of working.
• Experience collaborating with cross-functional and international teams.