Technical Support Analyst

This is an outstanding opportunity to join a vital Information Systems team supporting over 2,500 users. If you are a proactive IT professional with hands-on infrastructure experience, strong problem-solving capabilities, and an aptitude for software asset management, this multi-faceted role will allow you to make a tangible impact across a modern enterprise network., Your responsibilities as a Technical Support Analyst will include:

• Provide second-level technical support across all corporate IT infrastructure and systems, assisting with helpdesk escalations and timely fault resolution.
• Maintain and administer Windows update and deployment processes across all workstation environments, including ongoing Windows 11 rollouts.
• Deploy and configure new desktop hardware, printers, mobile devices, and peripherals in accordance with standard operating procedures.
• Ensure all technical activities, incident resolutions, and configuration changes are thoroughly documented to departmental standards.
• Collaborate closely with wider Information Systems colleagues across Europe on key infrastructure and continuous improvement projects.
• Manage software asset procurement activities, including obtaining competitive quotations, processing purchase orders, and logging deliveries.
• Administer ongoing software subscriptions, maintenance agreements, entitlements, and licence renewals.
• Reconcile software licence data and support internal compliance audits using Snow License Manager and associated tools.

• A minimum of two years of hands-on Information Systems infrastructure support experience gained within a multi-site enterprise organisation.
• Demonstrable working knowledge of Microsoft Windows desktop environments, Windows Server systems, and Active Directory administration.
• A solid practical understanding of computer networking principles, hardware architecture, and data security standards.
• Proven proficiency in supporting the Microsoft Office suite and handling end-user software configuration.
• Superb interpersonal and communication skills, with the ability to articulate technical solutions clearly to non-technical stakeholders.
• Prior experience in software asset management, licence compliance tools such as Snow License Manager, or data migration is highly advantageous.
• Familiarity with enterprise business systems, such as ERP or MRP platforms, would be beneficial.
• Willingness and flexibility to undertake occasional business travel across the UK and continental Europe.

The benefits included with this role are:

• Competitive starting salary commensurate with experience.
• Opportunity to work in an international enterprise environment supporting over 2,500 users across 12 countries.
• Funded business travel opportunities across the UK and Europe.
• Genuine opportunities for professional development and career progression within a leading global business., * Permanent
• Newark on Trent, Nottinghamshire
• £36.5k - £38.5k / year

IT Work from home

Job Description IT Helpdesk Technician - Level 3 Newark, Full Time, Permanent £36,500 - £38,500 per annum (dependent on experience) Future Prospects Group are delighted to be working with our client, … 13d ago