DevOps Manager

• Lead, mentor, and develop a team of support engineers
• Own major incident management and serve as the escalation point for critical issues
• Coordinate cross-functional teams during outages and service disruptions
• Troubleshoot, investigate issues, and conduct root cause analysis
• Monitor service performance and drive continuous improvement across support operations
• Work closely with DevOps and Engineering teams to improve reliability and customer experience

Technologies:

• Cloud
• DevOps
• Incident Management
• Support
• Kubernetes
• Linux

More:

Were a growing SaaS business seeking a hands-on DevOps Support Manager to lead a small technical support team. This hybrid role combines team leadership with technical problem-solving and offers the opportunity to shape a growing support function. Youll take charge during outages, coordinate stakeholders, and drive issues through to resolution.

• Experience leading a technical support, operations, or DevOps team
• Strong experience managing major incidents and high-priority escalations
• Hands-on troubleshooting and problem-solving skills
• Experience supporting cloud-based or SaaS platforms
• Good understanding of Linux environments
• Exposure to Kubernetes and modern operational tooling is beneficial
• Strong communication and stakeholder management skills