Lead Infrastructure Operations Engineer

We’re recruiting on behalf of a large, purpose-led Welsh public-sector organisation responsible for delivering essential services across Wales. Technology plays a critical role in keeping the organisation operational, secure and able to support its people and wider stakeholders.

They are looking for an experienced Lead Infrastructure Operations Engineer to lead their infrastructure operations function, combining technical leadership, people management and continuous service improvement.

The role

You’ll lead a team of seven infrastructure professionals responsible for the operation, support and improvement of a predominantly Microsoft-based enterprise environment.

This is a hands-on leadership position where you’ll provide technical direction while ensuring critical infrastructure remains secure, resilient, available and fit for purpose., * Leading the day-to-day delivery and improvement of infrastructure services.

• Managing and developing a team of 7 infrastructure professionals.
• Providing technical leadership across Azure, Microsoft 365 and associated infrastructure services.
• Overseeing monitoring, capacity, availability, patching and security.
• Leading the investigation of major or recurring incidents and driving root-cause resolution.
• Supporting infrastructure changes, projects and service transitions into live environments.
• Managing third-party suppliers and ensuring agreed service levels are achieved.
• Identifying opportunities for automation and continual service improvement.
• Managing relevant operational budgets and supplier spend.

We’re looking for someone with strong experience operating and leading within a complex Microsoft infrastructure environment.

Essential experience:

• Strong Microsoft Azure knowledge, including Virtual Machines, Storage, Virtual Networking and Azure Virtual Desktop.
• Strong Microsoft 365 administration and operational experience.
• Good knowledge of Microsoft Entra ID, including Conditional Access, MFA and role-based access.
• Experience with monitoring/security tooling such as Azure Monitor, Log Analytics, Microsoft Sentinel and Microsoft Defender.
• Strong PowerShell automation skills, ideally alongside Microsoft Graph and/or Azure CLI.
• Good understanding of ITIL service management, particularly incident, problem, change and continual service improvement.
• Previous experience leading, managing or mentoring technical infrastructure teams.
• Experience supporting infrastructure change and transition into live services.
• Degree/IT qualification or equivalent relevant industry experience., * Amazon Web Services (AWS)
• Cloud Services & Infrastructure
• Communication Skills
• Infrastructure Management
• ITIL
• Microsoft Azure
• Networking Skills
• PowerShell Scripting
• Problem Solving
• VMware Administration and Virtualization