Infrastructure Team Leader

We are recruiting an IT Team Leader for an established software business whose solutions support more than 2,500 businesses worldwide.

This role combines practical infrastructure engineering and customer support with the day-to-day coordination of an ICT & Infrastructure team. You will be hands-on and actively involved in troubleshooting technical delivery while helping colleagues prioritise workloads, resolve issues and develop their skills.

The role

• Provide hands-on support across Windows desktops and servers, Microsoft 365, networking, virtualisation and cloud environments.
• Coordinate engineering workloads, incidents, service requests and planned work to meet customer priorities and agreed service levels.
• Act as a technical escalation point, guiding engineers through complex troubleshooting and customer issues
• Support incident, problem and change management, maintaining clear communication and accurate documentation.
• Identify recurring issues, delays and risks, helping the team improve service delivery.
• Contribute to infrastructure configuration, maintenance, upgrades and technical changes.
• Work closely with customers, internal support teams and third-party providers.
• Follow information security policies and promote secure working practices.

Are you a team leader with hands on experience in - Windows desktop and Windows Server Microsoft 365, Active Directory and Group Policy - Networking knowledge DNS, DHCP, VPNs, routers and Draytek firewalls - VMware or Hyper-V and Microsoft Azure ? Then this is the job for you !, * Strong experience in infrastructure engineering, ICT support or a comparable customer-facing technical environment.

• Practical experience providing technical leadership, mentoring or day-to-day guidance to engineers.
• Strong knowledge of Windows desktop and Windows Server environments, Microsoft 365, Active Directory and Group Policy.
• Good networking knowledge, including DNS, DHCP, VPNs, routers and Draytek firewalls.
• Experience supporting VMware or Hyper-V and Microsoft Azure.
• A methodical approach to diagnosing hardware, software, networking and infrastructure problems.
• Experience working with incident, problem and change management processes.
• Clear communication, sound judgement and a customer-focused approach.

Additional skills that would be advantageous

• AWS experience, particularly EC2, storage, VPC networking and connectivity or performance troubleshooting.
• Docker deployments, including creating environments for development and support teams.

• Competitive salary.
• Private healthcare.
• Flexible working arrangements.
• Employer pension contributions.
• Exercise reimbursement, including gym or golf club membership.
• 25 days’ annual leave plus statutory bank holidays.
• Paid Technical Training and Career Progression