PHB Support Officer

NHS South West London ICB is seeking a motivated and organised Personal Health Budget (PHB) Support Officer to join our growing PHB team.

This is an exciting opportunity to support the delivery of Personal Health Budgets across South West London within the All Age Continuing Care Team (AACC), helping people to have greater choice, control and flexibility over how their health and wellbeing needs are met.

As part of the PHB team, you will provide high quality administrative, coordination and customer support, working closely with clinicians, finance colleagues, brokerage providers and people receiving Personal Health Budgets. You will also undertake regular financial audits, maintain accurate records and ensure compliance with NHS policies and governance requirements., To support the implementation of the Personal Health Budget agenda across All Age Continuing Care (AACC), through delivery of efficient and effective programme administrative and data management processes and procedures

Respond to queries from service users, stakeholders, clinicians, and managers, escalating where required

Undertake detailed financial audits of PHB direct payment packages, investigating and where possible, resolving anomalies and developing reporting processes to enable all audit outcomes to be reported to senior management

Ensure PHB documentation meets the requirements of the NHS Continuing Healthcare National Framework, PHB guidance and local SWL policy

Support the administration of direct payments, notional budgets, and third party arrangements, ensuring correct set up and management

Monitor PHB expenditure against agreed budget and escalate concerns regarding overspend, underspend or irregular activity.

Liaise with SWL ICB Finance, Commissioning teams and Providers to support payment processing, reconciliations and audits.

Assist with financial forecasting and reporting for PHB activity across the SWL footprint

We are looking for someone with excellent organisational, communication and customer service skills, strong attention to detail and experience using Microsoft Office applications. Knowledge of Personal Health Budgets or NHS Continuing Care is desirable but not essential, as training will be provided.

If you are passionate about delivering high-quality administrative support and making a positive difference to people’s lives, we would love to hear from you.

The core purpose of SWL ICB is to improve the health of our population and ensure access to consistently high-quality services. Overseeing a budget of £4.3bn we hold accountability for ensuring the best use of the health budget for SW London’s population in order to improve health and healthcare, both now and in the future.