Senior Modern Workplace Engineer

• Act as the technical authority and escalation point for complex incidents and projects
• Build customer relationships, become a trusted technical contact, and translate business needs into secure, reliable Microsoft solutions
• Develop working relationships with colleagues by sharing knowledge and mentoring and upskilling junior engineers
• Contribute to technical standards and direction
• Design, deploy, and optimise Microsoft 365 services, including Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, and Microsoft 365 Groups and lifecycle governance
• Lead tenant reviews, remediation, and platform standardisation activities
• Drive secure, governed adoption of modern working practices
• Support migrations and transformations from legacy or poorly configured environments
• Design and manage secure identity architectures using Microsoft Entra ID
• Implement and maintain Conditional Access policies, MFA, passwordless authentication, and Privileged Identity Management
• Engineer and operate Microsoft Defender tools for Endpoint, Office 365, Cloud Apps, and Identity, as well as Microsoft Purview capabilities including DLP, sensitivity labels, eDiscovery, and retention
• Apply Zero Trust principles and Microsoft security best practices
• Support customer compliance needs, including ISO 27001-aligned controls and GDPR considerations
• Architect and manage device estates using Microsoft Intune and Windows Autopilot
• Define secure baseline configurations for Windows 11, macOS, iOS, and Android
• Improve device security posture, patching, and lifecycle management
• Use PowerShell and automation to reduce manual effort and improve consistency and reliability
• Contribute to documentation, runbooks, and internal standards
• Partner with operations teams to improve repeatability and service quality

Technologies:

• Android
• Architect
• Cloud
• Copilot
• Support
• macOS
• Microsoft 365
• Microsoft Intune
• Mobile
• Office 365
• PowerShell
• Security
• SharePoint
• Windows
• iOS

• Senior-level, hands-on experience across Microsoft 365, with strong capability in Entra ID, Intune, endpoint security, Copilot, and SharePoint
• Solid background in Microsoft security tooling and secure design
• Experience working in MSP or multi-tenant environments
• Confidence working directly with customers at technical and business levels
• Relevant Microsoft certifications, such as MS-102, MD-102, and SC or AZ security pathways
• PowerShell scripting and automation experience is desirable
• Exposure to Microsoft Defender XDR and Sentinel is desirable
• Experience contributing to or improving technical standards across teams is desirable

We provide communications, connectivity, mobile, security, and IT services to 5,000 customers. Our 60-person company puts customer support at the heart of our work, and we invest in employee development and growth. Were seeking a Senior Engineer to join our supportive, collaborative, experienced team and help design, secure, and improve customers Microsoft 365 environments. The role is based in Gloucester, with allocated parking and hybrid working of two days onsite and three days from home. It is full-time, with a salary of £55,000-£65,000 depending on experience. Benefits include enhanced annual leave that increases with length of service, a birthday day off, private medical cover and a health cash plan after one year of service, PerkBox subscription with discounts and a wellness app, a cycle-to-work scheme, an employee referral scheme, and breakfast and fruit every day.