Senior IT Engineer

• Deliver 2nd/3rd line customer support via phone, email and portal, with a strong focus on first-touch resolution
• Own projects end to end, including Intune migrations, Microsoft 365 tenant migrations and customer onboarding
• Carry out server migrations, infrastructure upgrades and firewall configuration
• Deploy and manage Microsoft 365, Entra ID, Intune and Azure environments alongside traditional on-premise servers and networking
• Share knowledge with the wider team and assist with escalated issues
• Maintain accurate time recording and documentation

Technologies:

• Active Directory
• Azure
• Firewall
• Hyper-V
• Support
• Microsoft 365
• Windows
• Office 365
• Cloud
• DevOps
• VPN, We are recruiting for a Senior IT Engineer to join a well-established, growing MSP in North Essex, serving the Colchester and Braintree areas. This is an office-based role with a varied mix of support and project delivery, including a pipeline of 15 planned Intune migrations. The position offers a salary of up to £35,000, depending on experience, 22 days of holiday plus bank holidays, and your birthday off. Youll join a supportive, customer-centric team at a respected MSP.

• Proven experience in a senior support or engineering role within an MSP, supporting multiple customer environments
• Experience independently delivering technical projects from requirements and planning through to testing and handover
• Strong knowledge of Windows Server, Active Directory and Hyper-V, plus solid experience with Microsoft 365, Entra ID, Intune and Azure
• Good networking knowledge, including firewalls, VPNs and VLANs
• A calm, customer-first approach with excellent communication skills
• Full UK driving licence and own vehicle
• Experience with image-based backup/DR and Autotask/Datto is a bonus
• Relevant certifications, such as Microsoft or CompTIA, are a plus