Head of Digital Delivery & Business Analysis

As Head of Digital Delivery & Business Analysis, you will provide strategic leadership across two professional functions within GCA’s Digital & Data Services directorate, leading approximately 45 permanent and contracted professionals. Reporting into senior DDS leadership, you will build professional capability, foster an inclusive, high-performing culture and embed Government Digital and Data standards. You will oversee delivery performance across digital products, platforms and services, including major commercial frameworks supporting billions in public sector procurement. Working across multidisciplinary teams, you will strengthen delivery assurance, manage strategic risks and dependencies, and drive continuous improvement to deliver measurable outcomes for GCA and its customers., * Strategic Leadership: Provide strategic direction and leadership for the Digital Delivery Management and Business Analysis functions, ensuring alignment with GCA’s organisational priorities and Digital & Data Services strategy.

• Line Management and People Leadership: Provide effective line management across both functions. Lead and guide team members, manage performance to ensure a high-performing team, and support staff development through regular feedback. Foster an inclusive culture that promotes professional growth, wellbeing and accountability.
• Professional Capability: Develop and mature both professional functions, establishing communities of practice, career pathways, professional standards and capability development aligned with the Government Digital and Data Profession Capability Framework.
• Delivery Oversight: Provide strategic oversight and assurance of digital delivery across products, platforms and services, ensuring effective planning, prioritisation, delivery confidence and the realisation of measurable outcomes.
• Governance and Assurance: Establish and maintain proportionate delivery governance, performance reporting and assurance mechanisms, proactively managing strategic risks, issues, dependencies and delivery constraints.
• Agile Delivery and Continuous Improvement: Champion agile, lean and user-centred approaches, embedding effective delivery practices and driving continuous improvement across multidisciplinary teams.
• Business Analysis Leadership: Set the direction and standards for business analysis, ensuring effective requirements management, business process improvement, stakeholder engagement and the translation of business needs into deliverable outcomes.
• Resource and Financial Management: Lead strategic workforce planning, resource allocation, demand & capacity management and financial oversight, ensuring sustainable capability and effective use of permanent, contingent and supplier resources.
• Stakeholder and Supplier Engagement: Build trusted relationships with senior leaders, delivery partners and stakeholders, influencing strategic decisions, resolving complex challenges and supporting effective supplier performance and commercial outcomes.
• Cross-Functional Collaboration: Work collaboratively with Product, Engineering, Design, Data, Service Operations and wider business functions to strengthen multidisciplinary delivery, remove organisational barriers and support GCA’s digital transformation ambitions, GCA operates a smarter working model that balances flexibility with collaboration. Successful candidates are expected to spend at least 26 days per quarter (approximately 2 days per week, pro-rata) at their contracted office, another GCA site, or off-site for meetings. For the remainder of the time, you may work from home or another suitable location that meets business needs.

• Line Management and People Leadership: Demonstrable line management experience, preferably within a digital delivery environment, with the ability to lead multidisciplinary teams, manage performance, develop professional capability and foster an inclusive, high-performing culture.
• Digital Delivery Leadership: Significant experience leading and assuring the delivery of complex digital products, platforms and services, applying agile and lean methodologies to manage delivery risks, dependencies, resources and performance across multiple initiatives.
• Business Analysis and Professional Capability: Strong understanding of business analysis principles, practices and methodologies, with experience establishing professional standards, developing capability and translating complex business needs into effective digital solutions and measurable outcomes.
• Strategic Leadership and Stakeholder Management: Proven ability to influence senior stakeholders, navigate organisational complexity, build effective cross-functional relationships and provide strategic direction to support organisational priorities and digital transformation.
• Governance, Resource and Financial Management: Demonstrable experience establishing proportionate delivery governance, managing workforce capacity and financial resources, and using performance information to inform decisions, drive continuous improvement and deliver value for money., * Leadership
• Communicating and Influencing
• Seeing the Big Picture
• Delivering at Pace

Technical skills

We’ll assess you against these technical skills during the selection process:

• Agile and Lean Practice
• Business Analysis, Successful candidates must undergo a basic (or equivalent) criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is counter-terrorist check .

Alongside your salary of £72,771, Government Commercial Agency contributes £21,081 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides .

Valuing our people:

• Competitive salary
• Generous pension scheme
• A discretionary non-contractual performance related bonus
• Working remotely in addition to working in advertised office location
• Flexi time scheme (available for B1-B6)
• Minimum 25 days annual leave to a maximum service related 30 days excluding bank holidays

Want to make a difference? Find out more about the rewarding work that we do in our candidate pack.

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy.

Are you ready to lead digital delivery that makes a real difference across the public sector? Join the Government Commercial Agency (GCA) and help shape how we deliver modern, innovative and user-centred digital services. As Head of Digital Delivery & Business Analysis, you’ll lead two critical professional functions, strengthen our digital capabilities and help deliver the products and services that support public sector procurement across the UK. Bring your leadership, expertise and ambition to GCA – and help shape the future of digital delivery.