Senior Hardware Engineer - South East London

• Provide specialist technical support and maintenance across our media clients creative media systems, maintaining the reliability, availability, and performance of post-production and broadcast infrastructure.
• Provide hands-on support for Avid Nexis storage and infrastructure, Pro Tools audio suites, DaVinci Resolve project servers, Swift CG+ graphics systems, and associated hardware.
• Work with production and creative teams to minimise downtime and maintain operational continuity.
• Troubleshoot complex hardware and software issues, manage vendor escalations, support licensing and infrastructure requirements, and maintain secure, compliant, fit-for-purpose systems.
• Own installation, configuration, maintenance, and lifecycle management of hardware across the creative estate, including Windows workstations, Mac Studio hosts, CAR servers, storage infrastructure, mixing consoles, and networking equipment.
• Procure and deploy hardware; install racks and CARs; configure operating systems; perform patching and upgrades; and manage connectivity and network segregation between production and corporate environments.
• Support remote access technologies such as HP Anyware and Leostream, and enterprise storage and archive workflows; integrate systems and resolve infrastructure issues.
• Contribute to technical projects, infrastructure upgrades, system migrations, and physical relocations of production equipment.
• Share occasional out-of-hours support with the team.

Technologies:

• Composer
• Hardware
• Support
• macOS
• Network
• PowerShell
• Python
• Swift
• Windows, This Senior Hardware Engineer position is part of our established technical support team, supporting a media clients creative, post-production, and broadcast environment. The role is hybrid in London, with at least two people required on site at any time. Our team operates Monday to Friday between 08:00 and 20:00, with engineers sharing shifts to provide coverage; the role does not require working the full 12-hour period. The contract is 6-12 months, and occasional out-of-hours support may be required. Benefits include 25 days of holiday plus bank holidays and a paid birthday day each year, sick leave following probation, a 10% employer pension contribution from qualifying earnings after auto-enrolment at three months service, private medical insurance through AXA and life assurance after six months service, a free Specsavers eye voucher and Boots flu vaccination, access to the cycle-to-work scheme, and enhanced parental leave.

• Essential skills: Avid, Pro Tools, Swift CG+, DaVinci Resolve, and Python.
• Desired experience with DaVinci Resolve collaborative colour-grading workflows; Telestream Vantage, workflow automation, scripting, and media processing; HP Anyware (PCoIP) and Leostream; Windows Server and macOS environments; PowerShell and Python scripting; and broadcast and post-production infrastructure.
• Experience with Avid Media Composer, Windows and Mac operating systems, HP Anyware (PCoIP), Leostream, Dell EMC Isilon, BlackPearl, LucidLink, Signiant, and Telestream Vantage.
• A degree in Computer Science, Software Engineering, or a related field, or similar work-based experience.
• Proven experience as a Senior Software Engineer, ideally focused on media-related projects.
• Very good working knowledge of standard software development frameworks, techniques, and methodologies.
• Experience providing coaching and mentoring.
• Ability to work collaboratively in a team and contribute to the development of business scenarios.
• Knowledge of software development tools and technologies.
• A flexible and curious approach.
• Strong analytical and problem-solving skills.