Analyst-Systems

The Systems Analyst is a technical role within the Infrastructure organization responsible for problem analysis, platform administration, operational improvement, and the continued development of enterprise technology services. The role focuses on owning technical problems through investigation and resolution rather than measuring success by ticket volume.

The Systems Analyst works with Systems Engineers to identify root causes, implement sustainable solutions, and support infrastructure projects. Through increasing platform ownership, solution implementation, and project participation, this position provides a development path into a Systems Engineer role., Problem Ownership & Root Cause Analysis

• Investigate complex, recurring, or systemic technical problems affecting enterprise platforms and services.
• Analyze logs, configurations, dependencies, permissions, integrations, and system behavior to determine root cause.
• Research and validate technical solutions and recommend corrective or preventive actions.
• Document findings, decisions, resolutions, and lessons learned.
• Identify patterns and improvement opportunities that reduce recurring problems and strengthen service reliability.
• Engage Systems Engineers when a problem requires architectural guidance, higher-risk change, or advanced engineering expertise.

Platform Administration & Operational Ownership

• Administer and support assigned enterprise platforms and services.
• Maintain system configurations, permissions, policies, integrations, and operational standards.
• Monitor platform health, performance, reliability, and service quality.
• Develop subject matter expertise in assigned technologies and provide informed technical guidance.
• Maintain accurate system documentation, operating procedures, and knowledge resources.

Solution Implementation & Project Participation

• Implement approved changes, corrective actions, and platform improvements within assigned areas of responsibility.
• Partner with Systems Engineers on upgrades, migrations, deployments, integrations, and modernization initiatives.
• Participate in solution testing, validation, change implementation, and post-implementation review.
• Take ownership of defined project workstreams and deliverables appropriate to the role.
• Translate operational findings into practical recommendations for engineering and service improvement.

Continuous Improvement & Automation

• Identify opportunities to improve reliability, efficiency, security, and user experience.
• Support automation efforts that reduce repetitive work and improve consistency.
• Improve operational processes through analysis, documentation, and technology solutions.
• Contribute to standards, governance, and continuous service improvement across Infrastructure.

Technical Growth

• Build deeper expertise across Microsoft 365, identity, endpoint management, collaboration, automation, and cloud technologies.
• Assume increasing ownership of platforms, changes, and solution implementation.
• Develop the technical judgment, engineering practices, and project experience required for progression into Systems Engineering., * Demonstrates ownership of technical problems from investigation through sustainable resolution.
• Produces clear, evidence-based root cause analysis and actionable recommendations.
• Reduces recurring problems through technical improvements and preventive action.
• Builds dependable operational ownership and expertise across assigned platforms.
• Contributes effectively to projects, platform enhancements, automation, and documentation.
• Shows continued growth toward Systems Engineer responsibilities and technical independence.

Career Development

This position provides a career path into Systems Engineering through increasing technical ownership, platform expertise, project participation, and solution implementation experience.

Note: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required and are not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job.

Analysis Skills, Team Player, Systems Analysis, Systems Administration/Management, Operational Improvement, Problem Solving Skills, Systems Engineering, Root Cause Analysis, Analysis Skills, Corrective Action, * Bachelor’s degree in information technology, Computer Science, Information Systems, or equivalent professional experience.

• Three or more years of experience supporting enterprise technology platforms, infrastructure services, or business-critical applications.
• Experience independently troubleshooting complex technical problems across multiple technologies.
• Experience administering enterprise platforms in a Microsoft-centric environment.
• Strong analytical, problem-solving, documentation, and communication skills.
• Ability to manage competing priorities and collaborate effectively across technical and business teams.

Technical Experience

Experience with one or more of the following technologies:

• Microsoft 365, Microsoft Teams, and SharePoint Online
• Microsoft Entra ID and identity and access management
• Exchange Online
• Microsoft Intune or other endpoint management platforms
• Enterprise software-as-a-service application administration
• PowerShell, Power Automate, or other automation technologies
• Monitoring, reporting, or operational analytics tools

Preferred Qualifications

• Microsoft certifications related to Microsoft 365, Azure, Intune, Entra ID, or Power Platform.
• Experience supporting cloud-based services and enterprise software-as-a-service platforms.
• Experience participating in infrastructure projects, migrations, or technology implementations.
• Experience with automation, workflow improvement, or scripting.
• Familiarity with IT service management, change management, and problem management practices.

In addition to competitive pay, a discretionary annual bonus, and a supportive, team oriented culture, we offer an outstanding benefits package that includes medical, dental, vision, disability, and life insurance, sick time, unlimited vacation, and 401(k) with company match.

Who we are: BAL is a team of brilliant people who change lives through elite immigration work and collaborative innovation. We pursue the exceptional in all that we do, but never at the expense of our values. There’s no denying our work is demanding, both in volume and pace, but we’re up for the challenge. We love the balance of hard work and fun - so, you’ll see us in jeans as we shatter glass ceilings and conventional stereotypes. BAL employees feel valued, rewarded, and respected. We seek opportunities to be of service to others and our communities. We are committed to your growth and development, and want to set you up for success here at BAL and beyond.

Who you are: You are looking for work that has a purpose. You aren’t afraid to roll up your sleeves and get stuff done. You learn quickly. You move fast. You embrace challenge and detail as well as creative thinking. You believe you have something unique to contribute and you aren’t afraid to raise your hand. You understand that powering human achievement is ultimately about impacting a real person. You are looking for a place to grow and an environment where everyone has a spot and is genuinely welcome.

We’re better together: A bright, driven person like you and an industry-leading powerhouse like BAL? It’s a perfect combination! We truly want to see you succeed here and become an integral part of our mission to provide an experience that makes a positive difference in people’s lives. Come be a part of something special, where you can have an impact and be valued just for being you!