IT Support Specialist

The IT Generalist provides frontline technical support for BattleCreek Church, troubleshooting hardware, software, and network-related issues, assisting with service requests, and ensuring a consistent and efficient end-user technology experience. This role supports day-to-day IT operations, including device setup, issue resolution, and managing Help Desk tickets.

Your Day-to-Day

Every day looks different, but here’s a snapshot of what you’ll be up to:

Technical Support & Maintenance

• Test and validate hardware and software functionality; coordinate repairs or replacements with vendors.
• Install and support AV systems in conference and collaborative spaces.
• Support equipment setups for events, trainings, and meetings as needed.
• Set up collaborative audio/video workspaces.
• Perform hardware/software updates to ensure systems remain current and secure.
• Assist with support of the security camera system (PVMS).
• Assist the System Administrator with:
• Microsoft 365 Admin Center
• Active Directory
• Group Policy
• Configuration and installation of access points, servers, and related hardware
• Networking initiatives and projects

End User Support & Help Desk Operations

• Serve as the first point of contact for user-reported IT issues.
• Prioritize, assign, and resolve Help Desk tickets in a timely and professional manner.
• Document issues and resolutions in the help desk system and maintain accurate historical records.
• Script, configure, and deploy desktops, laptops, and peripheral devices for staff and volunteers.
• Provide troubleshooting support for Microsoft 365, Windows, macOS, networking, and printing issues.
• Assist users in diagnosing hardware, software, and user-related errors and guide them through solutions.
• Manage MDM (Mobile Device Management) solutions for both Windows and Mac.
• Monitor and manage ticket metrics, proactively addressing high-priority or overdue requests.

Training & Documentation

• Develop or revise end-user training guides, FAQs, and documentation for internal systems.
• Assist in onboarding/offboarding processes, including account setup and device provisioning.
• Educate users on IT best practices and tools used within the church environment.
• Perform other church duties as assigned by the Sr. Director of IT/Facilities to help all people, of all ages, all the time, advance in their journey with Christ

Do you have experience in macOS administration?, Do you have a Bachelor’s degree?, The must-haves for this role:

Education & Experience: We are looking for someone with a Bachelor’s degree in Information Technology, Computer Science, or related field preferred (but it is not required) and 2 years of experience in IT support or equivalent combination of education and experience. Certifications in CompTIA A+/Network+, Microsoft certifications, or similar are preferred.

Skills & Strengths: We are looking for someone who:

• Align with the vision and mission of BattleCreek Church.
• Proficiency in Microsoft Windows, Microsoft 365 apps, and SharePoint
• Proficiency with Apple macOS and iOS; experience with Apple Business Manager preferred, along with scripting ability in Bash and PowerShell
• Working knowledge of 365 Admin Center, Active Directory, Group Policy, printer setup, and desktop scripting
• Understanding of networking concepts and troubleshooting tools
• Experience with help desk ticketing systems (e.g., Freshdesk) and remote support tools
• Excellent interpersonal, communication, and problem-solving skills

If you’re driven by a desire to make an eternal impact and be part of God’s plan for Gospel transformation, you’ll thrive here!

Faith & Culture Fit: You believe that God’s Presence changes everything! You excel in a fast-paced environment, embrace change with a positive attitude, and never settle for boredom because ministry is your calling!

The Essentials

Depending on the role, you might find yourself in an office, on stage, out in the community, or working behind the scenes. Evening and weekend hours may be required-it’s all part of ministry life!

This role is primarily office-based but may involve some physical activity, including standing, lifting (up to 50-75 pounds), kneeling, setting up equipment, or prepping for events-sometimes even late at night. Don’t worry; we’ll ensure you know what to expect!

Our purpose is to help people Know God, Find Freedom, Discover Purpose, and Make a Difference. BattleCreek Church is looking for ministry-focused, Christ-centered individuals to help further that mission.