Chief for IT Infrastructure and Operations NB-2210-VIII

As a Supervisory IT Specialist, you will be responsible for leading the OCC’s enterprise technology infrastructure, IT operations, end-user computing, service delivery, and IT Service Management (ITSM) capabilities., Help

As a Supervisory IT Specialist, you will:

• Develop and execute the enterprise infrastructure and operations strategy in alignment with the CIO’s technology strategy and organizational priorities.
• Lead enterprise cloud infrastructure, hosting, data center, and foundational platform operations.
• Oversee enterprise network infrastructure, connectivity, telecommunications, and related services.
• Lead enterprise end-user computing, desktop engineering, device management, collaboration technology, and workplace support services.
• Establish and lead centralized IT operations and infrastructure monitoring capabilities. Implement consistent standards for event monitoring, alerting, operational response, capacity management, and service availability.
• Establish and lead the enterprise IT Service Management function using consistent ITIL-aligned processes, policies, standards, and controls across the IT organization.
• Lead centralized IT service desk and end-user support operations.
• Establish infrastructure resilience, backup, recovery, and technology continuity capabilities.
• Establish enterprise IT asset management standards and operational processes for infrastructure and end-user technology assets.
• Lead, motivate, and develop a staff of employees. Provide senior level advice and counsel on work and administrative matters.

Requirements

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Conditions of employment

This position requires that the successful candidate undergo personnel vetting, which includes a background investigation and enrollment upon onboarding into “Continuous Vetting.” Enrollment in Continuous Vetting will result in automated record checks being conducted throughout one’s employment with Treasury. The successful candidate will also be enrolled into FBI’s Rap Back service, which will allow Treasury to receive notification from the FBI of criminal matters (e.g., arrests, charges, convictions) involving enrolled individuals in near real-time.

There are three key documents that contain important information about your rights and obligations. Please read and retain these documents:

• Noncriminal Justice Applicant’s Privacy Rights, for those who undergo an FBI fingerprint-based criminal history record check for personnel vetting, which includes Rap Back,
• FD-258 Privacy Act Statement - FBI (this is the same statement used when your fingerprints are submitted as part of your background investigation), and
• SEAD-3-Reporting-U.pdf (dni.gov), (applicable to those who hold a sensitive position or have eligibility for access to classified information).
• Complete a one-year probationary period (unless already completed).
• Complete a one-year supervisory or managerial probationary period (unless already completed).
• Complete a background investigation (unless already completed).
• Complete a Declaration for Federal Employment to determine your suitability for Federal employment.
• Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
• Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S.
• Travel occasionally to attend conferences and/or training.
• Complete a financial disclosure review and resolve any ethics issues.
• Click here for important information about OCC ethics standards, such as the requirement that new hires divest their bank securities., * Total pay cannot exceed applicable pay cap, which is $319,800 for 2026.
• If you are a current OCC employee who previously received a waiver determination permitting you to retain bank securities due to extenuating circumstances, please note that this determination may be rescinded if the nature of your duties changes. We strongly suggest that you discuss the potential implications of any change in duties on a prior securities determination with your ethics official.
• We may select from this announcement or any other source to fill one or more positions.
• Click all links in this vacancy announcement to view additional information and instructions.
• The candidate selected for this position may be credited with directly-related non-Federal experience for annual leave purposes if eligible and considered appropriate.
• Must be a U.S. citizen or U.S. national.
• Please refer to “Conditions of Employment.”
• Click “Print” to review the entire announcement before applying.
• The Fair Chance to Compete for Jobs Act prohibits the Department of Treasury and its bureaus from requesting an applicant’s criminal history record before that individual receives a conditional offer of employment. In accordance with 5 U.S. Code § 9202(c) and 5 C.F.R § 920.201 certain positions are exempt from the provisions of the Fair Chance to Compete Act. Applicants who believe they have been subjected to a violation of the Fair Chance to Compete for Jobs Act, may submit a written complaint to the Department of Treasury by email at, FairChanceAct@treasury.gov. To learn more, please visit our page at: Treasury.gov/fairchanceact.
• Optional Essay Questions: Applicants may choose to respond to four short essay questions (200 words max each) to help us better understand your alignment with the agency’s mission. These responses are optional and will not affect the applicant’s eligibility.
• All newly appointed employees to the competitive service are subject to a probationary period. During this time, your performance, conduct, and suitability for continued employment will be evaluated. You will not automatically convert to permanent status at the end of the probationary period. Your supervisor must affirmatively determine that continued employment is in the best interest of the Federal service. If no certification is made before the probationary period ends, your appointment will be terminated. You are encouraged to actively engage with your supervisor, seek feedback, and understand role expectations. Additional guidance and support will be provided during onboarding.

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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution., Minimum Qualifications: Once the application process is complete, Human Resources or Subject Matter Expert (SME) will review the first two pages of your resume and supporting documentation to determine whether you meet the minimum job qualifications.

Resume Evaluation Panel Review: After it has been determined that you meet the minimum qualifications, Subject matter experts (SMEs) may review the first two pages of your resume to determine your technical qualifications for this position based on the required competencies. Additional documentation (e.g., cover letter, links embedded in your resume) may not be considered.

Your application and resume should demonstrate that you possess the following competencies. Do not provide a separate narrative written statement. Rather, you must describe in your resume how your past work experience demonstrates that you possess the competencies identified below. Use specific examples of employment or experience contained in your resume and describe how this experience has prepared you to successfully perform the duties of this position.

Rating:

Your application package will be evaluated in the following areas:

• Configuration Management
• IT Performance Assessment & Systems Analysis
• IT Service Operations
• Customer Service
• Infrastructure Design
• Enterprise Architecture
• Information Resources Strategy and Planning
• Accountability
• Planning/Organizing
• Change Management
• Partnering
• Strategic Thinking

Rule of Many:

This announcement uses the Mechanism C method under 5 CFR § 332.402. All applicants tied at the cut line will be referred. We will provide the selecting official a sufficient number of names, when available, to consider at least three candidates per vacancy. If fewer than three eligible and available candidates per vacancy result, we will expand the group in accordance with our pre-announced supplement strategy and OPM policy.

Veterans’ preference is applied after applicants are assessed. Preference-eligibles will be listed at the top of their assigned category and considered before non-preference eligibles in that category.

Referral: If you are among the top qualified candidates, your application package may be referred to a selecting official for consideration. You may be required to participate in a selection interview.

If you are a displaced or surplus federal employee eligible for the Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP), you must be rated as well-qualified to receive special selection priority. “Well-qualified” means that in addition to meeting the minimum qualification requirements and selective placement factor(s), if applicable, you must receive a score of 85 or higher., RESUME: All applicants are required to submit a resume by either creating one in USAJOBS or uploading one of their own choosing. Please limit your resume to two-pages. Applicants with resumes exceeding two-pages will be removed from consideration. To receive any credit for relevant experience, please list the month/year and number of hours worked for experience listed on your resume. We suggest you preview the online questions, as you may need to customize your resume to ensure that it supports your responses to these questions. Please review Resume Tips., The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

Criminal history inquiries Equal Employment Opportunity (EEO) Policy

Financial suitability New employee probationary period

Privacy Act Reasonable accommodation policy

Selective Service Signature and false statements

Social security number request

Required Documents

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A complete application package includes: 1) A resume, 2) vacancy question responses, and 3) submission of any required documents. Please note that if you do not provide all required information, as specified in this announcement, you may not be considered for this position (or may not receive the special consideration for which you may be eligible). Note: Please ensure that all bank, financial, and other confidential or sensitive information is removed/redacted from each document.

RESUME: All applicants are required to submit a resume by either creating one in USAJOBS or uploading one of their own choosing. Please limit your resume to two-pages. Applicants with resumes exceeding two-pages will be removed from consideration. To receive any credit for relevant experience, please list the month/year and number of hours worked for experience listed on your resume. We suggest you preview the online questions, as you may need to customize your resume to ensure that it supports your responses to these questions. Please review Resume Tips., The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

Information Technology & Information Systems, Information Technology & Information Systems, Service Delivery, Technical Support, IT Service Management (ITSM), Computer Services, Reimbursement, Policy Development, Willing to Travel, Management of Information Systems/Technology (MIS), Drug test No Security clearance Not Required Position sensitivity and risk High Risk (HR)

Jobs require a background check and some require a security clearance. The type depends on the job.

Background check type

• Suitability/Fitness

Financial disclosure required Yes

Some jobs require financial disclosure to identify conflicts of interests., U.S. Citizens and U.S. Nationals; No prior Federal experience is required., You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the NB-VII band level or GS-15 grade level in the Federal service. Examples of specialized experience for this position include:

• Leading enterprise IT infrastructure strategy or operations for an organization including setting infrastructure priorities or standards, managing multidisciplinary infrastructure, operations, and service management teams, or overseeing the reliability, performance, or recovery of critical technology services; AND
• Leading and developing technical teams responsible for delivering or supporting IT services.

The experience may have been gained in the public sector, private sector, or through volunteer service. One year of experience refers to full-time work; part-time work is considered on a prorated basis.

To ensure any credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How you will be evaluated, Help

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

Required documents

Required Documents

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A complete application package includes: 1) A resume, 2) vacancy question responses, and 3) submission of any required documents. Please note that if you do not provide all required information, as specified in this announcement, you may not be considered for this position (or may not receive the special consideration for which you may be eligible). Note: Please ensure that all bank, financial, and other confidential or sensitive information is removed/redacted from each document.

The OCC is among the best places to work in the federal government. Our mission is to ensure that national banks and federal savings associations operate in a safe and sound manner, provide fair access to financial services, treat customers fairly, and comply with applicable laws and regulations. The U.S. Department of the Treasury has a distinguished history dating back to the founding of our nation. As the steward of U.S. economic and financial systems, Treasury is a major and influential leader in today’s global economy. We have over 100,000 employees across the country and around the world.