PC Support

Technicians will primarily perform plug-and-play testing, and-when properly trained or experienced-may also complete actual device repairs. This role also includes data entry in Oracle, the system of record. Oracle or repair experience is a plus, but not required. This hands-on position plays a key role in maintaining service quality, reducing downtime, and supporting efficient device processing. Essential Job Duties & Responsibilities

• Perform plug-and-play testing on devices to verify functionality.
• Diagnose issues with computers, laptops, and other hardware, including performance problems, software malfunctions, and component failures.
• Repair or replace malfunctioning hardware components (e.g., drives, memory, screens, power supplies) when qualified or trained.
• Perform hardware upgrades such as adding RAM or upgrading processors.
• Install, configure, and update operating systems, drivers, and applications.
• Inspect incoming devices for damage or defects before repairs begin.
• Accurately complete data entry in Oracle for all processed devices.
• Document repair findings and communicate with Project Leads as needed.
• Provide troubleshooting support for technical issues that arise after repairs.
• Repackage and label repaired devices for shipment.
• Follow established processes and contribute to continuous improvement efforts.

Desktop Administration, Data Entry, Oracle, Quality Management, Functional Testing, Testing, Identify Issues, Laptop Hardware, Hardware Components, Memory Hardware, * Previous electronics repair or IT support experience preferred.

• Experience with Oracle or other warehouse/repair systems is a plus.
• Comfortable working with handheld devices, hardware components, and software.
• Strong attention to detail and ability to follow technical procedures.
• Good communication and teamwork skills.
• Soldering experience is a plus.
• High school diploma or equivalent; technical certifications welcomed.
• Ability to sit or stand for extended periods.
• Able to handle small tools and components with precision.
• Must be able to lift up to 30 lbs.
• Comfortable working in a technology repair environment and adhering to safety protocols.