Data Specialist

The Data Specialist is responsible for supporting the data product line by the development, collection, and verification of the data, and the production and governance of data resources, used to produce nationally recognized Medical Group Management Association (MGMA) healthcare surveys and products as well as support the daily operations for the Data Solutions department as needed., * Provides primary customer support for the department by providing technical interpretation of the MGMA reports and related products and services using ORCA and Excel databases.

• Monitors the MGMA member Community information sharing site and responds to member inquires and provides feedback for team discussions at daily standups.
• Provides daily customer support for survey and data product inquiries via phone path and email.
• Provides the primary support for web-based demonstrations and training sessions of the MGMA DataDive.
• Audits and maintains up to date external resource and process documentation such as frequently-asked-questions (FAQs), glossaries, user manuals, instructional videos, and similar and verifies and/or informs team members.
• Maintains up to date internal data resources such as Teams Data Resources channel, OneNote Data Resource Table of Contents, and similar.
• Supports with the onboarding of new hires.
• Ensures that MGMA Data Resources are up to date and acts as primary support for web-based demonstrations and training sessions of MGMA Data Dive.
• Maintains confidentiality of all survey data.
• Assists Project Team Leading on planning as needed.
• Manages day to day work assignments, data editing, data verification and data entry as necessary.
• Other duties as required and necessary to ensure the success of the organization.

Knowledge, skills, and abilities:

• Ability to consistently promote, support, work, and act in a manner in support of MGMA’s mission, vision, and values.
• Ability to maintain strong knowledge of MGMA tools and other healthcare resources.
• Outstanding customer service skills and the ability to communicate effectively in various mediums.
• Ability to perform basic database functions and manipulate data through the download/upload processes.
• Must be highly detail oriented.
• Must be organized, eager to learn, able to take initiative, work independently and be creative.
• Must be able to communicate with Association members regarding financial, compensation and productivity information as reported in surveys.
• Must have the ability to establish and effective working relationships.
• Strong skills in Microsoft Office Suite.

Education:

• An Associate degree in Business or Healthcare Administration, Psychology, Sociology, Statistics, Quantitative Methods, or related field is required.
• A Bachelor’s Degree in Health or Business Administration, Psychology, Sociology, Statistics, Quantitative Methods, or related field is preferred., * One (1) or more years of experience in a customer service in healthcare or business administration, survey research or closely related field experience is required.
• Knowledge of Microsoft based products such as Word, Excel, Outlook and Internet applications are required.
• Knowledge of OneNote, SharePoint, Dynamics is preferred.
• Knowledge of the healthcare industry or previous work experience in a medical practice is preferred.
• Accounting and database experience are preferred.

An equivalent combination of education and experience may be substituted on a year for year basis.

Additional Requirements/Licenses/Certifications:

• Must have reliable transportation., While performing the duties of this job, employee is regularly required to successfully interact and accurately exchange information using the following suite of verbal and non-verbal communication skills critical to expressing oneself and conducting professional interactions on behalf of the business:
• Ability to read, write, edit
• Ability to converse, discuss, convey
• Also includes interactive engagement with software applications, computer graphics, and the ability to conduct internet research.

While performing the duties of this job, employee is regularly required to successfully navigate scenarios requiring the following observational abilities:

• Ability to perceive, identify, recognize
• Ability to detect, determine, discern, judge
• Ability to assess, estimate, compare

This is a largely sedentary role, so employee must be able to remain in a sedentary position while focusing for extended periods of time throughout the workday. Position also requires occasional movement inside the office to access file cabinets, printers, etc. While performing the duties of this job, employee is regularly required to successfully navigate scenarios requiring the following operational abilities:

• Ability to operate PC/keyboard and other office productivity equipment
• Ability to position self to traverse/navigate around typical office setting
• Ability pull/push, lift, open/close, grasp/manipulate, transport up to 10 lbs.

MGMA prides itself on providing team members from all walks of life with an inclusive work environment and comprehensive benefits package, including medical, dental, and vision coverage, life insurance, and both short- and long-term disability. We invest in our employees’ growth with a 401(k) plan featuring company match, profit-sharing, and professional development opportunities. We prioritize work-life balance through a hybrid work schedule, an employee assistance program, and a generous time off package, which includes three weeks of vacation, 80 hours of sick time, and 11 paid holidays. From a flexible spending account and on-site fitness center to volunteer opportunities and tuition assistance, MGMA is committed to giving employees a well-rounded and gratifying employment experience.

Living the vision of “Advancing the business of healthcare today for a better tomorrow,” Medical Group Management Association (MGMA) works to perpetuate success throughout the healthcare industry as the premier association for professionals who lead medical practices. Since 1926, through data, people, insights, and advocacy, MGMA empowers medical group practices to innovate and create meaningful change in healthcare. We believe the future is what you make it, and we’re here to support the people who are ready to make the world a better place. Tomorrow will be remarkable because MGMA is here to help.