Senior Process Engineer / VP

• Lead process re-engineering efforts, including current-state analysis, identification of pain points and root causes, and design of simplified future-state processes.

• Facilitate stakeholder workshops and apply Lean methodologies to identify opportunities for elimination, simplification, standardization, automation, and improved user experience.

• Create process maps and narratives documenting workflows, roles, handoffs, controls, data, and technology requirements.

• Use data and process metrics to identify opportunities, establish baselines, and quantify expected or realized benefits.

• Identify opportunities to strengthen controls, including preventive and automated controls, in partnership with Risk and Controls teams.

• Assess where AI, including AI agents, can appropriately augment or automate activities within the future-state process, considering business value, user experience, controls, human oversight, and risk. Partner with AI and Technology specialists to validate feasibility and develop requirements.

• Define roles, responsibilities, and ownership within redesigned processes and partner with stakeholders through implementation and benefit realization.

• 6+ years of experience in process re-engineering, process improvement, transformation, operational excellence, consulting, or a related field.

• Strong process and data analysis skills with the ability to identify root causes, challenge existing practices, and develop practical future-state solutions.

• Knowledge of Lean/process-improvement methodologies and tools, including process mapping, root-cause analysis, waste analysis, and RASCI.

• Working knowledge of AI and generative AI, with the ability to identify potential AI-agent use cases within business processes and understand when AI, traditional automation, or process simplification is most appropriate.

• Understanding of responsible AI considerations, including controls, data, human oversight, and governance.

• Strong facilitation, communication, and stakeholder-management skills.

• Ability to work independently and effectively in a complex and ambiguous environment.

Education:

• Bachelor’s/University degree or equivalent experience; Master’s degree preferred.

• Lean, Six Sigma, or related process-improvement certification preferred.

• AI, generative AI, or intelligent automation training/certification preferred.

Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.