IT Manager

We are growing our U.S. team and looking for an experienced IT Manager to lead our technology operations and drive the digital transformation that will amplify our mission’s impact. From AI-powered integrations and KPI dashboards to cybersecurity and CRM management, this role is an opportunity to build smart, innovative systems that serve a greater purpose. If you’re a mission-driven technology leader who thrives at the intersection of faith and innovation, we want to hear from you.

Why This Role Exists

The IT Manager will serve as the primary technology leader, responsible for developing and executing a comprehensive IT strategy, overseeing all systems and infrastructure, and driving digital transformation across the organization. This role involves collaborating with leadership and cross-functional teams to build scalable, practical solutions - from AI-powered integrations and KPI dashboards to cybersecurity and CRM management - that enhance operational efficiency and data-driven decision-making. We’re looking for a mission-driven technology leader who thrives at the intersection of faith and innovation and is ready to build smart, impactful systems that amplify our mission’s reach.

What You’ll Do

• Develop and execute a technology strategy aligned with Favor International’s mission, growth goals, and operational needs.
• Manage and optimize our Blackbaud CRM (RE NXT) and all donor data systems, ensuring data integrity and accessibility.
• Build and maintain KPI dashboards (Power BI, Looker Studio, Tableau) to provide leadership with real-time visibility into organizational performance.
• Foster a data-driven culture by developing tools and frameworks for data collection, analysis, and reporting to inform strategic decisions.
• Develop AI-powered integrations and workflow automations using OpenAI, Google AI, and REST APIs to enhance productivity.
• Manage and maintain integrations between Blackbaud and third-party platforms, ensuring seamless data flow.
• Manage iWave for donor intelligence and wealth screening.
• Manage all staff devices via MDM (Intune/Jamf) and enforce endpoint security policies.
• Administer cybersecurity protocols: MFA, encryption, threat monitoring, VPN, and staff security training.
• Oversee network infrastructure, cloud services, and day-to-day IT support for all staff.
• Maintain the Favor International website and ensure compliance with PCI DSS standards.
• Manage relationships with technology vendors and external partners; negotiate contracts and evaluate performance.
• Oversee technology project planning, budgeting, and execution - ensuring on-time, on-budget delivery.
• Establish KPIs for technology initiatives and report on outcomes and alignment with organizational objectives.
• Collaborate with cross-functional teams to support operational, donor engagement, and program management technology needs.

• 5+ years of experience in IT management, data systems administration, or technology leadership (nonprofit experience a strong plus).
• Proven track record of driving digital transformation and managing complex technology initiatives.
• Deep expertise in Blackbaud CRM (RE NXT), API integrations, and donor data management.
• Hands-on experience with AI tools and APIs (OpenAI, Google AI) and workflow automation.
• Proven dashboard/BI skills: Power BI, Looker Studio, or Tableau.
• MDM experience (Intune, Jamf, or Google Endpoint) and strong cybersecurity knowledge.
• Strong experience in project management, vendor negotiations, and technology budget management.
• Proficiency in Google Workspace, Microsoft Office 365, and cloud platforms.
• Experience with SQL, Python, or JavaScript is a strong plus.
• Bachelor’s degree in Information Technology, Computer Science, Business, or a related field preferred.
• Excellent communication, documentation, and problem-solving skills.
• A collaborative, mission-driven mindset with a heart for ministry.

$60,000 - $85,000 Commensurate with experience

Favor International is a faith-based ministry that has spent more than twenty years carrying the Gospel into some of the hardest places on earth. We work in Chad, South Sudan, and Uganda, and our work is entirely indigenous-led. Every pastor, teacher, and community leader in our network is African. We go where others don’t.