Technical Support Engineer

The Sr Technical Support Engineer serves as an experienced technical resource for cryogenic chip-scale probe stations used for advanced semiconductor and quantum device characterization. Working independently on complex assignments with limited guidance, this role leads the diagnosis and resolution of system-level problems involving cryogenic, vacuum, electrical, mechanical, motion-control, instrumentation, computer, and software subsystems. The engineer owns critical technical escalations, partners with field service, applications, product support, manufacturing, and design engineering to identify root causes, and influences product reliability, serviceability, troubleshooting methods, and customer outcomes., * Serve as a senior technical escalation resource for field engineers, technicians, applications personnel, product support teams, and customers when standard troubleshooting and first-line escalation processes have not resolved the issue.

• Independently diagnose and resolve complex, ambiguous, and system-level problems involving cryogenic refrigeration, vacuum systems, thermal interfaces, precision motion, probe positioning, electrical controls, sensors, instrumentation, computer hardware, system software, and network connectivity.
• Support advanced root-cause and failure analysis using equipment logs, alarm histories, test data, schematics, drawings, bills of material, service records, experiments, and subsystem-level diagnostics; define and validate corrective actions.
• Handle complex remote and on-site troubleshooting, establish diagnostic strategy, assess technical and customer risk, and determine when part replacement, engineering intervention, containment, or broader corrective action is required.
• Assist technically complex system installations, configurations, calibrations, acceptance tests, upgrades, recovery efforts, and customer training for cryogenic chip-scale probe stations.
• Own technical documentation for critical escalations, including problem definition, diagnostic strategy, test results, root-cause conclusions, risk assessment, corrective actions, and final resolution.
• Identify systemic design, reliability, maintainability, and software issues; translate field evidence into actionable engineering requirements and influence corrective-action priorities and product decisions.
• Partner with design engineering, software engineering, manufacturing, quality, applications, and service teams to reproduce complex issues, lead technical reviews, validate corrective actions, and drive implementation of service guidance.
• Develop advanced troubleshooting methodologies, diagnostic tools, service procedures, knowledge articles, work instructions, and training materials that improve support effectiveness and consistency.
• Establish and model effective handling and diagnostic practices for precision components, samples, cables, probes, and vacuum hardware in accordance with safety, electrostatic discharge, cleanliness, and contamination-control requirements.
• Domestic or international travel and schedule flexibility may be required to support installations, escalations, or customer needs., Provides senior-level technical support to top-tier customers using Ping Identity products. Responsibilities include troubleshooting, root-cause analysis, issue resolution, customer communication, bug reproduction, escalation leadership, cross-functional collaboration, documentation, mentoring, queue management, and process improvement. The role requires expertise in REST APIs, SSL/TLS, networking, Linux, virtualization, cloud platforms, and identity and access management, with Thursday-to-Monday shifted scheduling and weekend or holiday coverage. Top Skills: AWSGoogle Cloud PlatformIamIpv4Iso 27001Iso 9001JSONLdapLinuxAzureProxiesRest ApiSsl/TlsVirtualization Enverus, Territory Manager responsible for selling enterprise SaaS solutions, developing executive and partner relationships, managing pipelines, qualifying opportunities, and achieving revenue targets. The role includes consultative selling, account retention and upselling, business case development, tailored presentations, sales pursuit leadership, CRM and database maintenance, and aligning Enverus solutions with customer objectives. Energy industry experience and knowledge of owner relations, JIB, and revenue processes are preferred. Top Skills: Generative AiMicrosoft AccessExcelMicrosoft OutlookMicrosoft PowerpointMicrosoft WordSaaSSalesforce Applied Systems, Artificial Intelligence * Cloud * Payments * Software * Business Intelligence * Generative AI * Automation

This role in Boulder, Colorado pays between $75,000 and $99,000 per year, depending on your experience, skills, and background. Pay may vary in other locations., Benefits offered for this role include medical, dental, vision, EAP, short-term and long-term disability, life insurance, flexible spending and savings accounts, 401(k), ESPP and paid time off., Remote or Hybrid United States 179K-200K Annually Senior level 179K-200K Annually, Top Skills: Computer VisionDeep LearningGenerative AiLarge Language ModelsMachine LearningNatural Language ProcessingPythonVertex Ai

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FormFactor, Inc. (NASDAQ: FORM), is a leading provider of essential test and measurement technologies along the full semiconductor product life cycle - from characterization, modeling, reliability, and design de-bug, to qualification and production test. Semiconductor companies rely upon FormFactor’s products and services to accelerate profitability by optimizing device performance and advancing yield knowledge. The company serves customers through its network of facilities in Asia, Europe, and North America.

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