Technical Specialist (Part-Time)

All Lines Technology is looking for a part-time Technical Specialist to work onsite in Cranberry Township., * Install, configure, test, and troubleshoot PC hardware and software for end users.

• Support Microsoft Windows 11 and Microsoft 365 applications in a corporate environment.
• Provide support for iOS devices, including iPhones, iPads, and Mac computers.
• Troubleshoot and support LAN, wireless networking, and TCP/IP-related issues.
• Administer and support Microsoft 365 and Microsoft Intune.
• Provide mobile device support and management.
• Manage and track incidents using Jira, including trend analysis and recommendations to reduce recurring issues.
• Proactively identify and resolve customer service and technology concerns.
• Recommend and implement process improvements to enhance service delivery.
• Participate in project work and contribute to global IT standardization initiatives.
• Support SAP, VPN connectivity, Multi-Factor Authentication (MFA), software deployment tools, and PC encryption technologies.
• Perform workstation setup, deployment, and network/peripheral cabling to support end-user productivity.

PC Software, Desktop Administration, Microsoft Windows Operating System, Microsoft Product Family, Apple iPhone, iOS, Apple iPad, Apple Macs, TCP/IP (Transmission Control Protocol/Internet Protocol), Wireless Communications, * Demonstrated hardware and software troubleshooting expertise.

• Strong analytical and problem-solving skills.
• Excellent verbal and written communication abilities.
• Proven ability to build and maintain positive customer relationships.
• Advanced knowledge of PC imaging processes and software deployment tools.
• Strong customer service orientation and professional demeanor., * High School Diploma or equivalent required.
• Minimum of three (3) years of PC/Desktop Support experience.
• Experience supporting enterprise environments preferred.

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