Jr Help Desk Agent - Day Swing Night

• You learn AI by supporting it. You will troubleshoot with generative AI tools and internal dashboards on every shift - hands on the technology, not reading about it.
• We pay for you to get certified. Education assistance, tuition reimbursement and in-house training - so the A+ or Network+ for IAT Level I is something we help you earn, not a hurdle you clear alone.
• We sponsor your security clearance as you grow, which breaks the chicken-and-egg problem that keeps certified people locked out of government work.
• We promote often, and we promote from the floor. The program is scaling into supervisor, team lead and senior agent seats, and those are filled by the people already doing the work.
• Full benefits from day one.

What You’ll Do:

As a valued member of the Enterprise AI Support team, you will:

• Provide world-class support through customer tickets, ensuring timely and accurate resolutions.
• Troubleshoot issues remotely using internal dashboards and generative AI tools.
• Identify opportunities to enhance systems, efficiency, and customer experience.
• Collaborate cross-functionally and share best practices to strengthen the knowledge base.
• Continuously learn and adapt to emerging technologies.

Please note this is a 24x7x365 help desk, so weekends and holidays may be required.

Help Desk, Federal Government, Artificial Intelligence (AI), Help Desk, High School Diploma, Computer Science, United States Citizen, Reporting Dashboards, Identify Issues, CompTIA Network+, This is a rare opening: a real way into artificial intelligence that asks for about a year of help desk experience and a high school diploma - not a computer science degree., * Minimum 1 year of experience in a help desk, technical support, or customer support role

• High School Diploma or equivalent
• Flexibility to work a rotating schedule (evenings, weekends, and holidays as needed)
• Strong written communication, analytical thinking, and multitasking skills
• US citizenship. No security clearance needed to start - we sponsor yours as you grow.
• IAT Level I certification (A+ or Network+) or able to obtain within 3 months

Preferred Qualifications

None of these are required. If you do not have them, we will teach you.

• Technical or customer support experience in a digital or SaaS environment
• Proficiency with Salesforce, Datadog, Notion, Stripe, or Retool
• Familiarity with SQL, Splunk, Domains, Chrome Developer Tools, and JSON
• Post-secondary education in Technology, Computer Science, or a related field
• Tech-savvy, with the ability to learn and apply new tools quickly
• Excellent problem-solving and decision-making abilities

Professional Skills

• Analytical and solution-oriented mindset
• Excellent communication and interpersonal skills
• Adaptability and flexibility in a fast-paced environment
• High attention to detail and precision in troubleshooting
• Team player who thrives in a collaborative, high-performing environment

Compensation: $20/hr base, plus full benefits, education assistance and full training. Swing, night and weekend hours earn a shift differential on top - the rate varies by shift, and we will walk you through it directly. You earn it on any qualifying shift you work, including a weekend you pick up while you are on days.