Senior QA Test Engineer - 911/CAD Dispatch Systems (Hybrid, Brooklyn)

• Build detailed test plans and test cases for FIRE and EMD dispatch workflows
• Develop and run exploratory, functional, regression, and integration tests
• Write and maintain automated test scripts
• Plan, prioritize, and coordinate testing with agency stakeholders and third-party vendors
• Define and improve testing processes, and make sure work meets regulatory and industry quality standards
• Troubleshoot and debug defects across a large, integrated system, technical or not

• 12+ years of professional experience in QA, software testing, or a related technical discipline
• Hands-on experience testing public safety or dispatch systems: CAD (Computer-Aided Dispatch), 911/NG911 call handling, E911, PSAP, or EMS/Fire dispatch platforms
• Experience writing test plans and test cases and running test cycles on large, integrated systems
• Must live in or near the NYC tri-state area. No relocation. You’ll be onsite in Brooklyn 2 days a week.

Nice to have

• Test automation with Selenium, Maven, Micro Focus/OpenText UFT (QTP), ALM/Quality Center, or LoadRunner, or IBM Rational test tools
• Experience with CAD platforms such as Hexagon/Intergraph, Motorola, CentralSquare/TriTech, or Tyler New World
• Integration or systems testing on a large enterprise or government system
• ISTQB, CSTE, or similar QA certification
• Prior NYC or other government agency experience