Clinical Application Specialist/Workflow Consultant

You will play a critical role in helping customers adopt complex clinical and communication technologies with confidence. By translating customer needs into practical workflows, training users, and partnering closely with Sales, Project Management, R&D, and client stakeholders, you’ll directly influence customer satisfaction, implementation quality, and long-term solution success.

1 What You’ll Do

· Provide product and implementation demonstrations for potential and existing customers

· Analyze clinical and technical workflows and recommend improvements

· Partner with customers to design and configure functional and technical solutions

· Support implementation projects from design through testing, go-live, and aftercare

· Conduct system integration, functionality, and user acceptance testing with customers

· Assess training needs, develop training plans, and guide end users through adoption

· Inform customers about new software releases, features, and functionality

· Collaborate with Sales, Project Management, R&D, and other internal teams to ensure successful delivery

· Contribute to continuous improvement, best practices, and process optimization

Clinical Information Systems, Consulting, Healthcare, Testing, Consulting, Technical/Engineering Design, Clinical Information Systems, Product Demonstration, Workflow Analysis, Customer Satisfaction, · 3-5 years of experience in implementation consulting, preferably within clinical healthcare environments

· Experience supporting or introducing complex clinical, technical, or communication solutions

· Degree or background in healthcare, IT, clinical operations, or a related field

· Clinical experience as a nurse or other healthcare professional is preferred

· Strong ability to analyze workflows, identify improvement opportunities, and translate needs into practical solution designs

· Strong presentation, facilitation, training, and customer communication skills

· Ability to work independently while collaborating across Sales, Project Management, R&D, and customer teams

· Familiarity with ERP and project management tools, such as D365 or Jira, is a plus

· Customer-focused mindset with the ability to influence, guide, and build trusted relationships

3 Diversity at Ascom

We value diverse perspectives and are committed to creating an inclusive environment where everyone can thrive.