COPY - IT Support Technician

Insight Global is looking for a IT Support Technician to handle incoming support requests and deliver prompt, high-quality customer service. This role involves direct communication with clients, diagnosing issues on their systems, and collaborating closely with the IT team to resolve technical problems. The ideal candidate will demonstrate strong analytical and troubleshooting abilities, remain calm and effective under pressure, and show a proactive attitude toward learning and team contribution. Enthusiasm, adaptability, and a commitment to continuous improvement are key to success in this position.

• Strong verbal and written communication skills.
• Ability to diagnose and resolve technical issues efficiently.
• Proficiency in hardware and software troubleshooting.
• Experience with system configuration and installation.
• Familiarity with ticketing systems and incident tracking.
• Ability to prioritize tasks and manage time effectively.
• Customer-focused mindset with a commitment to service excellence.
• Willingness to work flexible hours and adapt to changing schedules.
• Team-oriented with a proactive approach to learning and collaboration.

The pay rate for this position is $18-22hr depending on experience.