Technical Support Engineer - Packaging Equipment

Join a global leader in automated packaging and processing equipment whose technology helps manufacturers improve efficiency, maximize uptime, and streamline production operations. Known for its innovation, engineering expertise, and commitment to customer success, the company has built a strong reputation as a trusted partner to manufacturers around the world.

As a Technical Support Engineer, you’ll support advanced packaging equipment and automation systems across North America. This role offers the opportunity to solve complex technical challenges and work with sophisticated machinery while maintaining a better work-life balance than a traditional field service position. Working closely with customers, technicians, and engineering teams, you’ll help troubleshoot critical issues, support installations and startups, and become a go-to technical expert for industry-leading equipment.

What You Will Be Doing

• Troubleshoot mechanical, electrical, software, and controls-related issues via phone, email, and remote access tools
• Provide technical support to customers and field service technicians for industrial equipment and automation systems
• Support equipment commissioning, installation, startup, and field service activities
• Manage and document technical support cases through CRM systems
• Collaborate with engineering and product teams to identify and resolve recurring issues
• Assist customers with software installations, upgrades, and system configurations
• Participate in field assignments and customer visits as needed to maintain technical expertise
• Ensure timely resolution of customer issues while maintaining a high level of customer satisfaction

Ability to travel up to 50% as needed for training, customer visits, and field support activities for the first 6-12 months; then down to 25% after with hybrid/remote flexibility., * Experience in Technical Support, Field Service, Maintenance, Controls, Automation, or Industrial Equipment Support

• Associate’s or Bachelor’s degree in Mechatronics, Electrical Engineering, Mechanical Engineering, Automation, or a related technical field preferred
• Experience troubleshooting industrial machinery, automation equipment, packaging equipment, food processing equipment, or other capital equipment
• Understanding of PLCs, HMI systems, industrial controls, sensors, motors, drives, and electromechanical systems
• Ability to read and interpret electrical schematics, wiring diagrams, and technical documentation
• Experience supporting equipment installations, startups, commissioning, repairs, and preventative maintenance activities

• $70,000 - $90,000 + company credit card + Annual Bonus
• Paid Travel
• 5% annual bonus opportunity based on individual and company performance
• Day 1 medical benefits coverage
• 401(k) eligibility after 30 days with a 50% company match up to 8%
• Company Credit Card
• Mileage reimbursement and $68/day travel per diem
• Annual Remote Employee Appreciation Week with team-building activities, dinners, and company-sponsored events