Systems and Analysis Specialist

FOUR PAWS is the global animal welfare organisation for animals under direct human influence, which reveals suffering, rescues animals in need and protects them. Find out more about our sustainable campaigns and projects on https://www.four-paws.org. Would you like to contribute to something meaningful and work with us on our mission? This is your chance. We are looking for dedicated people to enrich our team. Your contribution will be:

• Owning the day-to-day administration, user support, and continuous improvement of Salesforce and other centrally managed fundraising systems (including More Onion), ensuring system performance, operational continuity, and serving as the primary technical point of contact for international teams
• Leading system upgrade, migration, and new tool implementation projects end-to-end-managing business requirements, timelines, testing, stakeholder alignment, and risk mitigation to ensure business continuity
• Identifying opportunities for automation and process efficiency across fundraising platforms, integrations, and reporting solutions, translating user needs into configured system enhancements
• Coordinating technical deliverables with external agencies, developers, and retainer partners, escalating complex technical queries while ensuring work is delivered to standard and on schedule.
• Delivering user documentation and training to drive tool adoption and self-service capabilities globally.

• Experience administering Salesforce or similar CRM platforms, including user management, system configuration, testing, and release support
• Experience coordinating technology projects, system implementations, upgrades, or platform migrations involving multiple stakeholders
• Knowledge of fundraising systems, marketing automation platforms, integrations, and reporting solutions would be advantageous
• Fluency in English is essential, with additional languages considered a strong asset for international collaboration
• Proficient in MS Office and project management software, such as MS Project, Smartsheet, or equivalent tools
• Strong collaboration, problem-solving, and a willingness to learn
• Passion for animal welfare and FOUR PAWS vision and mission

• Flexible working times with the option of partial remote work
• A dog-friendly workplace with a dynamic and pleasant work environment
• Workplace health and wellbeing initiatives
• Wiener Linien annual ticket (or partial contribution to Klima Ticket) and pension fund after probationary period
• PAWSdays: extra days off at the end of the year on top of your 25 days of annual leave
• Birthday leave: extra day off to use around your birthday
• The minimum gross annual salary for this position starts at 48,000 EUR (full-time base, consisting of 14 payments), in accordance with our internal compensation scheme

Animal Welfare. Worldwide.