Information Security Officer (ISO)

We’re looking for an Information Security Officer who can combine pragmatic governance with hands-on program leadership. You’ll own our information security program and help ensure our ISO 27001 ISMS stays healthy and audit-ready - while driving real security improvements across the company.

This is a role for someone who enjoys building clarity, influencing stakeholders, and making sure important work actually gets done.

You’ll be involved in:

Owning our ISO 27001 ISMS (and keeping it always-on) * internal audits, evidence, management reviews, corrective actions, and external audit readiness

Running security risk management that leads to decisions * maintaining a living risk register, driving mitigations with owners and timelines, and enabling explicit risk acceptance when needed

Driving security governance that teams can actually use * practical policies and standards for access, data handling, vendor risk, and incident response

Leading security incident governance * classification, escalation, post-incident learning loops, and preventing repeats (in partnership with Platform/Engineering/Support)

Managing third-party and vendor security risk * risk tiering, due diligence, and working with Legal on security requirements and ongoing assurance

Enabling safe use of AI and agentic workflows * clear guardrails for AI tooling and automation so we can adopt AI safely without slowing teams down (including visibility on shadow IT/AI in collaboration with IT/Platform)

Being at the table for architecture decisions with security impact * you’ll participate in relevant architecture forums as a required security reviewer (not the decision maker), especially around identity/auth migrations, service-to-service patterns, and high blast-radius platform changes - to help teams catch security implications early and keep delivery moving

Reporting and stakeholder alignment * clear updates to leadership on security posture, top risks, incidents, audit outcomes, and progress, No bullshit: We value honesty, transparency, and openness. Mistakes are for learning. Grow & Win: Keep learning and improving - from each other, from challenges, and from feedback. Have fun: Be yourself! We work hard together and enjoy the ride as a team.

What we offer

• A high-impact role with real ownership and visibility across the company;
• The opportunity to shape how Sendcloud scales trust and security in 2026+;
• Work closely with Engineering, Platform, IT, Legal/Privacy, Support and leadership - no siloed “security department”;
• Support for professional development and relevant certifications;
• Flexible hybrid work model + €500 home office budget

• 3+ (typically 5+) years of relevant experience, with proven ownership of an ISMS/audit cycle (ISO 27001 or equivalent) and the ability to drive cross-functional remediation independently (ideally in SaaS/tech or a fast-paced scale-up). This is not an entry-level role - you’ll be expected to lead audits, run risk governance, and influence Engineering leadership (EM to VP);
• Proven experience operating or significantly contributing to an ISO 27001 ISMS and driving audit readiness and remediation;
• Strong stakeholder management - you can influence, challenge, and drive follow-through across Engineering, Product, Platform, IT, and senior leadership;
• Pragmatic mindset: you balance security, speed, and customer impact using risk-based thinking;
• Strong written and verbal communication in English - you can turn complex topics into clear actions and decisions;
• A hands-on, ownership mentality: you don’t just write policies - you help make them real.

Nice-to-have

• Experience preparing for SOC 2 readiness or similar assurance frameworks;
• Familiarity with AI governance / AI risk management concepts and modern GenAI risks (or strong curiosity to learn fast);
• Certifications like CISSP, CISM, CISA, Security+, ISO 27001 Lead Implementer/Auditor (helpful, not required);
• Experience with vendor security reviews, security questionnaires, and enterprise customer trust requirements.

• 28 holidays per year (based on full-time) + a free day off around your birthday ;
• 4-week paid sabbatical after 3 years at Sendcloud ️;
• €2,000 annual study budget ;
• Access to the Sendcloud gym & weekly Bootcamp and Boxing sessions ;
• Pension scheme;
• Health insurance discount.

“At Sendcloud, we build Europe’s leading shipping automation platform - helping over 25,000 e-commerce businesses grow. I help make sure we can scale fast and safely: keeping our ISO 27001 security program strong, turning security risks into clear decisions, and working with Engineering, Platform, IT, Legal/Privacy and Support to protect our customers, our people, and our business. Security here is a business enabler - not a checkbox.”