Backoffice IT Operations Lead

Job Description: Backoffice IT Operations Lead

Location: Vigo, Spain

Department: Corporate Tax - CP&ESG Division

Experience: 5+ years

Role Type: Full-time

Language Requirements: Fluent Spanish and English

1. About the Role

Marosa, part of Wolters Kluwer’s Corporate Tax portfolio, is looking for a hands-on Backoffice IT Operations Lead to take ownership of the company’s internal IT operations.

The role involves managing internal IT infrastructure, employee helpdesk support, Microsoft 365 administration, hardware and software management, IT vendors, and security compliance.

The candidate will serve as the primary point of contact for employee IT support across local and remote teams while ensuring alignment with Wolters Kluwer’s enterprise IT standards.

1. Key Responsibilities

A. IT Operations & Service Desk

• Manage daily internal IT operations and employee technical support.
• Set up and configure employee laptops, systems, and software.
• Troubleshoot hardware, software, network, LAN, Wi-Fi, and VPN issues.
• Manage helpdesk tickets and resolve issues within defined SLAs.
• Handle employee onboarding and offboarding, including account provisioning and access management.
• Maintain IT asset inventory, hardware allocation, and device compliance.

B. Microsoft 365 & Systems Administration

• Administer Microsoft 365, including:
• Microsoft Teams
• Exchange Online
• SharePoint
• Microsoft Entra ID (Azure AD)
• Manage endpoint security and device administration through Microsoft Intune.
• Implement conditional access policies and patch management.
• Manage user access, permissions, and Role-Based Access Control (RBAC).
• Support ERP/CRM systems and coordinate vendor escalations.
• Align internal IT systems, SSO, directory services, and ticketing workflows with enterprise standards.

C. Vendor Management, Security & Compliance

• Manage IT vendors and service providers.
• Handle hardware procurement, software licensing, and contract renewals.
• Coordinate with local ISPs and telecom providers.
• Implement security controls, including:
• Multi-Factor Authentication (MFA)
• Endpoint protection
• Disk encryption
• Data backup and disaster recovery
• Ensure compliance with corporate IT security and procurement policies.

1. Required Qualifications

Education

• Degree or Higher Vocational Training in Computer Science, IT, Systems Administration, or a related field.
• Equivalent practical experience is also acceptable.

Experience

• Minimum 5+ years of hands-on IT operations experience.
• Experience managing internal IT infrastructure and helpdesk operations.
• Strong Microsoft 365 administration experience.
• Hands-on Microsoft Intune and endpoint management experience.
• Experience with ERP/CRM systems, IAM, RBAC, and user access management.
• Experience managing IT vendors, procurement, assets, and software licenses.

Languages

• Fluent Spanish and English (written and spoken).

1. Nice-to-Have Skills

• Experience working in a SaaS or technology startup environment.
• Knowledge of ISO 27001, SOC 2, and GDPR.
• Experience with Microsoft 365 Copilot and AI-driven IT automation.
• ITIL v4 Foundation certification.
• Microsoft 365, Enterprise Administrator, or Intune certifications.
• Troubleshooting experience across Windows and macOS.
• Office AV and hardware support experience.

• Degree or Higher Vocational Training in Computer Science, IT, Systems Administration, or a related field.
• Equivalent practical experience is also acceptable.

Experience

• Minimum 5+ years of hands-on IT operations experience.
• Experience managing internal IT infrastructure and helpdesk operations.
• Strong Microsoft 365 administration experience.
• Hands-on Microsoft Intune and endpoint management experience.
• Experience with ERP/CRM systems, IAM, RBAC, and user access management.
• Experience managing IT vendors, procurement, assets, and software licenses.

Languages

• Fluent Spanish and English (written and spoken).

1. Nice-to-Have Skills

• Experience working in a SaaS or technology startup environment.
• Knowledge of ISO 27001, SOC 2, and GDPR.
• Experience with Microsoft 365 Copilot and AI-driven IT automation.
• ITIL v4 Foundation certification.
• Microsoft 365, Enterprise Administrator, or Intune certifications.
• Troubleshooting experience across Windows and macOS.
• Office AV and hardware support experience.