First Line Support Analyst

As a First Line IT Support Engineer, you’ll be the first point of contact for customers requiring technical assistance. You’ll handle incoming support queries, troubleshoot basic IT issues and work closely with senior engineers to ensure customers receive an excellent service., * Act as the first point of contact for incoming IT support calls and queries.

• Log, manage and update support tickets, ensuring issues are accurately recorded.
• Troubleshoot basic hardware, software and user access issues.
• Support users with Microsoft 365, SharePoint and password resets.
• Escalate more complex technical issues to senior engineers when required.
• Assist with the setup, configuration and maintenance of IT equipment.
• Shadow experienced engineers to develop knowledge across networking, servers and IT infrastructure.
• Deliver excellent customer service and build positive relationships with clients.

We’re looking for someone with a genuine passion for IT, strong communication skills and a willingness to learn., * A genuine interest in IT and technology, with a desire to develop a career in technical support.

• Good understanding of computers, Windows operating systems and Microsoft applications.
• Strong communication and customer service skills.
• A proactive attitude, good problem-solving ability and willingness to take initiative.
• Ability to work effectively within a small team and manage multiple support requests., * IT-related qualification, degree or relevant placement experience.
• Previous experience in a helpdesk, IT support or customer-facing role.
• Basic knowledge of Microsoft 365, SharePoint, networking or Windows Server.
• Experience troubleshooting hardware or software issues.

• Salary up to £25,000, depending on experience.
• Excellent opportunity to start and develop your IT career.
• Hands-on training and mentoring from experienced senior engineers.
• Exposure to a wide range of technologies and customer environments.
• Opportunity to progress into more advanced IT infrastructure and engineering responsibilities.
• Friendly, supportive team environment with genuine opportunities to learn.

MCS Group is a leading professional recruitment services company resourcing for the specialist IT & Digital, Technical & Engineering and Professional Services recruitment markets in Northern Ireland. MCS Group is widely recognised as a genuine market leader in IT & Digital recruitment in Northern Ireland, with an increasing profile in the Technical & Engineering and Professional Services markets.

At MCS we connect people!! We work with the majority of NI’ leadings employers in the sector, from large foreign direct investment (FDI) organisations to successful, locally owned technology firms, connecting talented professional with the best career opportunities.

Our Team

At MCS Group our track record is impressive and through our highly experienced team we offer employers almost 100 years successful delivery experience in specialist disciplines.

Our consultants know the market and speak your language. They will help you cut through the flannel and will work hard to help you achieve your goals, either as candidate seeking a career improvement or an employer seeking talented people.

Ethics & Values

Honesty, trust and confidentiality are the pillars which underpin everything we do. We are known for treating people with respect and will deal with you in a straightforward manner. We are focused on long term wins for our candidates and clients.