Network Support Coordinator

Are you an organised, customer-focused professional with a passion for delivering exceptional service? We’re supporting the search for a Network Service Coordinator to join a high-performing team responsible for coordinating and supporting critical network services across a complex technical environment.This is a fantastic opportunity to work at the heart of service delivery, acting as a key point of contact between technical teams, stakeholders and suppliers to ensure network services remain efficient, secure and reliable.What you’ll be doing:Coordinating network service requests, incidents and changes across multiple stakeholdersMonitoring service performance and driving continuous improvement initiativesSupporting incident management activities and ensuring timely resolution of issuesManaging supplier and third-party relationships to maintain service standardsProducing service reports, metrics and documentationEnsuring adherence to ITIL processes and best practice service

management principlesActing as a central communication point between technical and business teamsWhat we’re looking for:Experience in a Service Coordinator, Service Delivery, Service Desk or Network Support environmentUnderstanding of networking technologies and infrastructure servicesKnowledge of ITIL processes, particularly Incident, Problem and Change ManagementStrong organisational and stakeholder management skillsAbility to prioritise multiple activities and work in a fast-paced environmentExcellent communication skills with a proactive approach to problem-solvingWhat’s in it for you? Flexible and hybrid working arrangements Competitive salary and bonus package Paid overtime opportunities Generous pension contribution Excellent career progression and development pathways Exposure to complex enterprise-scale network environmentsIf you’re looking to build your career within network services and enjoy coordinating technical teams to deliver outstanding customer outcomes, I’d be happy to discuss this opportunity in more detail.Get in touch for a confidential conversation…