Epic Cadence Application Analyst

Epic Cadence Application Analyst, Remote Eligible, Jacksonville, Baptist Health Digital Solutions Center

Epic Cadence Application Analyst to support, maintain, and optimize critical patient access and scheduling applications across the organization. Serving as a vital liaison between clinical operations, patient access teams, and Information Technology, this role ensures Epic applications effectively support operational workflows, enhance efficiency, and deliver a seamless experience for patients, providers, and staff. The ideal candidate will possess a strong understanding of healthcare operations, patient scheduling processes, and Epic system functionality, with the ability to translate operational needs into effective technical solutions that promote system integrity, automation, and continuous improvement.

The Epic Cadence Application Analyst is responsible for providing comprehensive application support, including troubleshooting and resolving break/fix issues, performing routine system maintenance, monitoring and investigating interface errors, and ensuring overall system stability and performance. Responsibilities also include implementing and validating Epic quarterly updates, collaborating with Epic technical support and internal application teams, and evaluating workflows to proactively identify and resolve potential disruptions. The analyst will work closely with multidisciplinary stakeholders to address technical challenges, support complementary workflows, and maintain reliable application functionality across the organization. Effective communication and coordination through email, Microsoft Teams, and scheduled meetings are essential to managing priorities, resolving issues, and ensuring continuity of critical patient access operations.

The Epic Cadence team supports a broad range of patient access capabilities, including patient and online scheduling, provider scheduling templates, referral and authorization workflows, Hello World SMS patient communications, Contact Center and Cheers customer service messaging, new outpatient department implementations, clinic relocations, Epic Nova maintenance, and third-party solutions such as Hyro. The analyst will collaborate across application teams and operational departments to coordinate projects, develop application-specific enhancements, optimize existing workflows, and support strategic initiatives aligned with organizational priorities. This position requires a proactive, collaborative, and solutions-oriented professional who can effectively balance production support, system optimization, and project responsibilities while contributing to Baptist Health’s continued growth and commitment to delivering exceptional patient care.

Epic Cadence Application Analyst, you will be responsible for:

• The role ensures the operational effectiveness of enterprise applications, addressing user needs while assisting with incidents, updates, and upgrades to maintain system health.
• Provide ongoing analysis and trouble-shooting support of application system components to meet needs and clinical/business requirements.
• Perform applications testing and participates in integrated testing of current and newly released vendor functionality to ensure system reliability.
• Contribute to updates, upgrades, and projects within and across applications and develops application specific solutions.
• Provide 24/7 customer support for applications within accountability.
• Certification Note: If supporting an Epic application, appropriate EPIC Certification is required within 6 months.

• Knowledge of clinical system applications
• Minimum 2 years of related experience required
• Experience with Epic Cadence, including build configuration and implementation preferred
• Ability to analyze and translate clinical and/or business workflows and documentation requirements into efficient, effective application solutions preferred
• Strong experience using Microsoft Visio for workflow documentation and implementation planning preferred
• Experince with broad range of patient access capabilities, including patient and online scheduling, provider scheduling templates, referral and authorization workflows, Hello World SMS patient communications, Contact Center and Cheers customer service messaging, new outpatient department implementations, clinic relocations, Epic Nova maintenance, and third-party solutions such as Hyro preferred

Education/Degree Required:

• High School Diploma
• Bachelors preferred
• Certified - EPIC required
• Epic Cadence preferred
• Academy of Health Information Professionals (AHIP) Preferred, High School, * Minimum 2 years of related experience
• Clinical Applications and Systems - design, build, integration, activation

License and Certification

• Driver’s License - DMV