Tech-support 3_Non-Cleared

• Monitor network management systems and respond to service-impacting incidents.
• Coordinate with telecommunications providers to drive service restoration efforts.
• Track and document incidents accurately within incident management systems.
• Troubleshoot network and system issues and resolve or escalate as appropriate.
• Support high-availability IP networks, messaging systems, and air-to-ground communication platforms.
• Analyze operational issues and provide customers with timely guidance and resolution recommendations.
• Collaborate with senior team members to resolve moderate to complex incidents.
• Monitor system performance and proactively identify potential issues.
• Participate in network design, deployment, configuration, and maintenance activities.
• Develop process improvements and tools to enhance operational efficiency.
• Maintain detailed and accurate documentation while working in a high-volume environment.
• Support a 24/7 operations center environment, including occasional weekends and holidays.

Training & Development

This role offers structured cross-training across multiple operational disciplines, including:

• Transport Operations - Monitoring network infrastructure including routers, switches, firewalls, and circuits.
• Data Communications Operations - Monitoring systems that enable air-to-ground data communications.
• Application Operations - Monitoring critical messaging and communication platforms supporting large-scale network operations.

The ideal candidate will have a strong networking background, experience troubleshooting Cisco network environments, and the ability to work effectively in a mission-critical operational setting., * due to government contract requirements.

• Associate degree and 6+ years of relevant experience, or equivalent combination of education and experience.
• High School Diploma or GED with applicable technical experience.
• Prior customer service or technical support experience.
• Knowledge of TCP/IP networking protocols.
• Understanding of computer hardware, software, networking interconnections, and system interfaces.
• Experience troubleshooting Cisco networking equipment.
• Experience supporting or working with HSRP and BGP routing protocols.
• CCNA, Security+, equivalent certification, or currently pursuing related coursework.

Preferred Qualifications

• Experience working in a Network Operations Center (NOC) environment.
• Experience with incident management processes and tools.
• Strong troubleshooting and root-cause analysis skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong communication and documentation skills.
• Experience supporting enterprise-scale network infrastructure., All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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