Senior Developer Success Engineer - Cloud & Observability

TheSenior Developer Success Engineer - West will be the frontline technical expert for our developer community. You will help users deploy and scale Temporal in cloud-native environments. You will also troubleshoot complex infrastructure issues, optimize performance, and develop automation solutions. This role is ideal for someone who thrives on solving distributed systems challenges and improving the developer experience. What You’ll Do

• Be a keenlearner:
• At Temporal, you’ll work withcloud-native,highly scalable infrastructurespanningAWS, GCP, Kubernetes, and microservices. You’ll gain deep expertise incontainer orchestration, networking, and observabilitywhile learning from complex, real-world customer use cases.
• Our stack includesGo, Python, and Java, providing continuous opportunities tohone your programming skills in infrastructure automation, resilience engineering, and performance tuning.
• Be a passionateproblem solver:
• If you enjoy tacklingscalability, reliability, and troubleshootingchallenges in distributed systems, you’ll thrive in this role.
• As a Senior Developer Success Engineer, you’ll work directly with developers todebug complex infrastructure issues, optimize cloud performance, and enhance reliabilityfor Temporal users.
• You’ll developobservability solutions (Grafana, Prometheus), improve networking (load balancing, DNS, ingress/egress), and automate infrastructure operations (Terraform, IaC)to help customers run Temporal efficiently at scale.
• Once ramped up, we expect you toindependently drive technical solutions, whether debuggingcomplex production issuesor designinginfrastructure best practices. Don’t worry-we have seasoned engineers and mentors to support you along the way!
• Be a greatcommunicator:
• As aSenior Developer Success Engineer you will engage directly withdevelopers, engineering teams, and product teamsto understand infrastructure challenges and provide solutions that enhancescalability, performance, and reliability.
• Your insights willinfluence platform improvements, fromenhancing observability toolingto developingself-service infrastructure solutionsthat simplify troubleshooting (eg, building diagnostic tools similar toTwilio’s Network Test).
• You’ll serve as abridge between developers and infrastructure, ensuring thatreliability, performance, and developer experienceremain top priorities as Temporal scales.

• 6+ years of experience as a developer, preferably fluent in one or more of the following languages: Python, Java, Golang, TypeScript.
• Experience with deployment and managing medium to large-scale architectures (eg, Kubernetes or Docker).
• Experience with monitoring tools such as Prometheus and Grafana and troubleshooting performance and availability issues.
• Minimum of one year experience in an internal or external customer-facing role.
• Passion for helping others regardless of who they are or how they act.
• Experience working with or as part of remote teams.
• Strong written and verbal communication skills.
• Seek to understand first, lead with data, and rely on facts.

Nice to Have

• Previous experience in customer-facing positions such as a professional services consultant, solutions architect, customer engineer, etc.
• Experience with security certificate management and implementation.
• Ability to understand use cases and translate them into Temporal design decisions and architecture best practices.
• Technologies: EKS, GKE, Kubernetes, Prometheus, Grafana, OpenTracing, Terraform/Ansible/CDK.

Temporal Technologies is an Equal Opportunity Employer. Temporal Technologies does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. We embrace and celebrate differences and diversity.

Temporal is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If you need to request a reasonable accommodation, please let your Recruiter know so we can assist.