Senior IT Application Support Analyst - #26-28632

This role combines enterprise application support, business analysis, technical consulting, project leadership, and solution delivery responsibilities. The successful candidate will work closely with business stakeholders, application vendors, software developers, infrastructure teams, cybersecurity professionals, and executive leadership to deliver innovative technology solutions that improve business operations and drive measurable business value. The ideal candidate will possess extensive experience supporting enterprise applications across cloud SaaS, internally hosted, and hybrid environments while managing multiple simultaneous projects and production support activities., * Provide day-to-day operational support and administration for enterprise line-of-business applications.

• Troubleshot application, integration, data, and user access issues across multiple business units.
• Coordinate with software vendors, infrastructure teams, cybersecurity teams, and external partners to resolve complex production issues.
• Support SaaS, cloud-hosted, on-premises, internally developed, and hybrid application environments.
• Lead application upgrades, migrations, patching initiatives, and enhancement projects.

Business Analysis & Solution Delivery

• Serve as both a Functional Business Analyst and Technical Business Analyst.
• Conduct stakeholder interviews, requirements gathering sessions, process discovery workshops, and solution design reviews.
• Develop Business Requirements Documents (BRDs), Functional Requirements Documents (FRDs), user stories, process maps, use cases, workflows, and technical specifications.
• Analyze existing business processes and identify opportunities for automation, optimization, and modernization.
• Facilitate User Acceptance Testing (UAT), defect resolution, training, and change management activities.

Project & Portfolio Support

• Manage multiple concurrent projects, initiatives, and support activities.
• Coordinate project activities across multiple business units and technical teams.
• Provide project status reporting, risk management, issue tracking, and executive communications.
• Support Agile, Waterfall, and Hybrid project delivery methodologies.

AI & Digital Transformation

• Identify opportunities to leverage Artificial Intelligence (AI), Generative AI, Machine Learning, and Microsoft Copilot technologies to improve business operations.
• Support AI solution integration using APIs, connectors, and modern integration frameworks.
• Understand Model Context Protocol (MCP) concepts, AI orchestration platforms, and emerging AI-enabled enterprise application technologies.
• Collaborate with development and architecture teams to enable AI-driven business capabilities

We are seeking a highly motivated and technically skilled Senior IT Professional / Business Analyst to support a diverse portfolio of enterprise business applications serving multiple business units, including Legal, Finance, Corporate Real Estate (CRE), Compliance, Risk Management, and other corporate functions., * Bachelor’s degree in information technology, Computer Science, Business Information Systems, Engineering, or a related field.

• Minimum of 6 to 10 years of experience in IT operations, enterprise application support, business analysis, or related technology roles.
• Proven experience supporting enterprise applications across multiple business units.
• Strong interpersonal, communication, facilitation, and stakeholder management skills.
• Demonstrated ability to manage multiple simultaneous projects and competing priorities.
• Experience supporting executive-level stakeholders and business leadership teams.

Skills:

• Enterprise application support and business analysis experience.
• Strong Jira, Confluence, and Agile project experience.
• Experience with SaaS, cloud, and application integrations.
• Knowledge of REST APIs, SQL, reporting, and data analysis.
• Experience with Azure/Microsoft 365 environments.

• Strong stakeholder management and executive communication skills.

• Power BI, Power Platform, Power Automate.
• Entra ID (Azure AD), SSO, IAM concepts.
• AI, Generative AI, Microsoft Copilot, LLMs.
• Application modernization and digital transformation projects.
• Experience supporting Finance, Legal, Compliance, Risk, or corporate applications., * Experience supporting Legal, Claims, Finance, Corporate Real Estate, Compliance, Asset Management, Land Management, or Risk Management applications.
• Experience with cloud modernization and digital transformation initiatives.
• Experience with Azure cloud services and Microsoft 365 ecosystem technologies.
• Knowledge of enterprise architecture principles and application integration strategies.
• Experience supporting AI-enabled business solutions and automation platforms.
• Professional certifications such as Azure Fundamentals, Power Platform, or related certifications.

Education:

• Bachelor’s degree in information technology, Computer Science, Business Information Systems, Engineering, or a related field.