CRM Techno Functional Staff

The ideal candidate will have a proven track record of successful end-to-end implementation of several solutions for medium to large customers across many industries and experience implementing Microsoft Dynamics CRM configurations, customizations, plugins and report development, and more. The primary duties of this individual will include providing high-quality business and software solutions & services to clients, delivering all consultancy and configuration work on time, within budget, and with accuracy to business requirements. This candidate will be demoing their solutions to the clients.

• Strong functional knowledge of Microsoft Dynamics CRM covering a broad spectrum of industries and sectors and an understanding of Dynamics 365 Common Data Service and Common Data Model, CRM DB Schema
• Working knowledge of the Power Platform (Power Apps, Automate, Power BI)
• Knowledge and understanding of the .NET framework, including extensive experience writing ASP.NET and C# code is a plus
• Understanding of Software Development Life Cycle, development management, release management, data migrations, cut-over planning, and support
• Proven ability to develop an understanding of clients’ needs, business requirement gathering, analysis, solution design, development, system verification, and deployment strategies
• Experience with business process mapping, Fit Gap analysis, project effort estimation, work breakdown structure, modeling, and documentation knowledge.
• Detailed knowledge and understanding of all areas within Customer Engagement: Sales, Marketing, Customer Service, Field Services, and Project Service Automation
• Experience in the creation of demos, supporting pre-sales activities is a plus, * Bachelor’s degree in a computing or business discipline required
• 2-5 years of experience of relevant end-to-end implementation experience in Dynamics CRM configuration, customization, workflows, dashboards, forms, views, integration, and plugin and report development
• Experience in consultancy roles in software delivery and successful implementation and maintenance of several solutions for medium to large customers across many business verticals (healthcare, finance, real estate, etc.)
• Requires reliable transportation and a valid driver’s license

Capstone IT is helping a client in the accounting sector find best-in-class a Business System Analyst and Product Owner for their team. With the client headquartered in Kansas City, Missouri, the right candidate can enjoy great health benefits, 401(k) plan, PTO, paid holidays, and experience a great work culture with a solid and communicative team.