Louisiana Medicaid Application Center Assistant

The Louisiana Medicaid Application Center Assistant helps patients and community members navigate the Medicaid enrollment process by providing assistance with applications, eligibility determinations, and renewals. This role serves as an important resource for individuals seeking healthcare coverage, ensuring applications are completed accurately, submitted timely, and processed in accordance with Louisiana Medicaid guidelines. Previous experience with Louisiana Medicaid application assistance is preferred but not required. Riverside Medical Center will provide training and assist qualified candidates in obtaining certification after hire., * Assist patients and community members with Louisiana Medicaid applications, eligibility determinations, and renewals.

• Educate patients regarding healthcare coverage options, enrollment requirements, and available resources.
• Conduct interviews to gather and verify eligibility information.
• Ensure applications and supporting documentation are complete, accurate, and submitted within required timelines.
• Track application statuses and provide follow-up with applicants as needed.
• Communicate effectively with patients, families, healthcare providers, community agencies, and state Medicaid representatives.
• Maintain accurate records and documentation of all enrollment and application activities.
• Stay current on Louisiana Medicaid policies, procedures, regulations, and eligibility guidelines.
• Maintain strict confidentiality and comply with HIPAA, Medicaid, and organizational requirements.
• Participate in required certification, training, and continuing education programs.
• Support Riverside Medical Center’s mission by helping patients access healthcare coverage and essential services.
• Perform additional duties as assigned.

• High school diploma or GED equivalent.
• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Exceptional attention to detail and organizational abilities.
• Ability to maintain confidentiality and handle sensitive information.
• Basic computer proficiency, including Microsoft Office applications and data entry systems.
• Ability to work independently and collaboratively as part of a team.

• Strong problem-solving and critical-thinking skills. Preferred

• Experience in healthcare, social services, patient access, financial counseling, Medicaid eligibility, insurance verification, or a related field.
• Knowledge of Louisiana Medicaid eligibility requirements and enrollment processes.
• Bilingual communication skills.
• Experience working with diverse populations and community resources.

About Riverside Medical Center At Riverside Medical Center, we believe everyone deserves access to high-quality healthcare. In partnership with our medical staff and community, we provide compassionate, ethical care through quality emergency, inpatient, and outpatient services. We value teamwork, confidentiality, continued learning, and ongoing improvement in our systems, services, and technology.