Enterprise Applications Administrator

We are currently seeking an advanced-level individual for our Enterprise Applications Administrator role in Pittsburgh, PA. This position is primarily responsible for administering and supporting our cloud document storage system, NetDocuments DMS, and related document-centric workflows, integrations, and governance. Additional responsibilites include backup support for administering, supporting, and enhancing the Firm’s other enterprise applications., Administer, configure, support, and optimize the Firm’s enterprise application environment, with primary concentration on NetDocuments and related services.Serve as a technical subject matter resource for document management administration, including repository structure, cabinets, profiles, metadata, templates, permissions, governance features, search, and user access.Monitor DMS application health, service availability, usage trends, and platform performance; troubleshoot escalated issues involving access, authentication, synchronization, and integrations; and coordinate corrective action with internal teams and vendors.Manage DMS user accounts, security groups, roles, permissions, and related administrative settings in accordance with Firm policy, ethical wall requirements, client obligations, and information security standards.Support and maintain integrations between document management and other enterprise platforms using administrative tools, APIs, automation methods, and vendor-supported capabilities.Participate in technical design, testing, deployment, and support of DMS system changes, upgrades, enhancements, new feature releases, proof-of-concepts, and phased implementations for emerging technologies, including documentation, training, and post-deployment support.Assist in evaluating business requirements and identifying opportunities to improve document management, enhance the user-experience, streamline workflows, and translate needs into scalable technical solutions, configuration changes, automation opportunities, or process improvements, including the use of AI-enabled and cloud-based tools.Partner with the Enablement team to assess, prioritize, communicate, and support adoption of new NetDocuments AI features and related enterprise capabilities.Collaborate with Information Governance and Records teams to support retention, classification, lifecycle management, disposition, legal hold, auditability, and compliance requirements.Provide support and collaborate with NetDocuments engineers to troubleshoot the Legal document management platform to facilitate diagnosis, isolation, and resolution of advanced DMS database issues, including performance, data integrity, and data/configuration-related problems.Develop and maintain DMS technical documentation, administrative procedures, support knowledge articles, diagrams, and training materials.Provide advanced support and guidance to Service Desk, who handle the first line NetDocuments support, and other IT teams for issue resolution, support readiness, and escalation management.Coordinate with DMS software vendors regarding incidents, product defects, release changes, licensing, support cases, and enhancement requests.Partner with Infrastructure and Security teams to support authentication, provisioning, and access management processes involving Active Directory, Microsoft Entra ID (Azure AD), Single Sign-On (SSO), and related identity services.Contribute to operational standards, change management practices, testing procedures, and support models for enterprise applications.

Bachelor’s degree in information systems, Computer Science, or a related field, or equivalent combination of education and relevant experience.Minimum of 5 years of experience in enterprise application administration, systems support, or a related technical role.Significant experience administering or supporting document management systems, with direct experience in NetDocuments strongly preferred.Experience working in a law firm, legal services, or other professional services environment preferred.Strong understanding of SaaS enterprise application administration, including configuration, user provisioning, permissions, troubleshooting, release support, and vendor coordination.Experience with cloud technologies and modern identity and access management concepts, including Microsoft Azure, Microsoft Entra ID, Active Directory, and Single Sign-On (SSO).Experience with AI enablement concepts and tools, including familiarity with Model Context Protocol (MCP) or similar frameworks for connecting AI solutions to enterprise data, systems, or workflowsExperience supporting integrations, automation, or data exchange between enterprise systems using APIs, scripting, or vendor-supported integration methods.Foundational knowledge of database structures (e.g., schemas, tables, relationships, and queries)Working knowledge of tools and technologies such as PowerShell, REST APIs, reporting tools, or similar administrative and automation capabilities.Strong understanding of information governance, document security, metadata, and records-related concepts in an enterprise environment.Strong written and verbal communication skills, with the ability to communicate effectively with both technical and non-technical stakeholders.

Hybrid work schedulesGenerous Paid Time OffPaid Holidays, including a floating holidayWorkWell wellness programFree use of building gymCaregiving assistance with Bright Horizons (child, elder, and pet care!)Access to our Firm-wide emergency assistance fundFree full access to LinkedIn LearningInsurance - Medical, Dental, Vision401K ProgramRetirement Savings Program

Buchanan Ingersoll & Rooney is a national law firm with a proven reputation for providing progressive, industry-leading legal, business, regulatory and government relations advice to our regional, national and international clients.