Technical Support Engineer

We are seeking a skilled and customer-focused Technical Support Engineer to provide technical assistance and IT support to end users. The ideal candidate should have experience in incident management, Microsoft Outlook, SharePoint, and Microsoft 365 applications, along with strong troubleshooting and communication skills.

The candidate will be responsible for resolving technical issues, managing support tickets, troubleshooting application-related problems, and ensuring smooth day-to-day IT operations during the night shift., * Provide technical support to end users for hardware, software, and application-related issues.

• Manage and resolve incidents and service requests within defined SLAs.
• Troubleshoot Microsoft Outlook issues, including email access, configuration, and connectivity.
• Provide support for SharePoint, including access permissions, document libraries, and collaboration issues.
• Assist users with Microsoft 365 applications and services.
• Monitor, prioritize, and manage support tickets through incident management tools.
• Perform basic troubleshooting for Windows operating systems and network connectivity.
• Escalate complex technical issues to the appropriate support teams.
• Maintain proper documentation of incidents, resolutions, and troubleshooting steps.
• Provide timely updates to users and ensure customer satisfaction.

• Experience in Technical Support, IT Support, Service Desk, or Desktop Support.
• Strong knowledge of Incident Management and Ticket Management.
• Hands-on experience with Microsoft Outlook and Office 365.
• Good understanding of SharePoint and SharePoint Online.
• Knowledge of Windows operating systems.
• Basic understanding of Active Directory and user account management.
• Strong troubleshooting and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to work independently during night shifts.