L2 Network Engineer
Falcon
United States
1 day ago
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Role details
Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Job source
Tech stack
Border Gateway Protocol
Configuration Management
Complex Networks
Data Centers
Enhanced Interior Gateway Routing Protocol
EtherChannel
Monitoring of Systems
Hot Standby Router Protocol
Networking Hardware
Virtual Private Networks (VPN)
Multi-protocol Systems
Network Control
+10 more
Network Monitoring
Routing
Network Administration
Open Shortest Path First (OSPF)
Virtual Local Area Networks
Virtual Router Redundancy Protocols
Wide Area Networks
Network Support
Routing & Switching
Cisco
Job description
The successful candidate will provide Level 2 operational support across LAN, WAN, wireless and Data Centre environments, ensuring network availability, performance and stability. The role involves incident resolution, network monitoring, configuration management, troubleshooting and supporting network changes in line with established ITIL processes., * Provide Level 2 support for enterprise network infrastructure.
- Troubleshoot and resolve incidents relating to routing, switching, WAN, LAN and wireless connectivity.
- Monitor network health and performance using network management and monitoring tools.
- Perform network device configuration, software upgrades, patching and routine maintenance.
- Support network changes in accordance with ITIL Change Management processes.
- Investigate complex network issues, identify underlying causes and conduct Root Cause Analysis (RCA).
- Configure and troubleshoot VLANs, STP, EtherChannel, HSRP, VRRP and port security.
- Configure and troubleshoot routing protocols, including OSPF, BGP, EIGRP and static routing.
- Support WAN technologies, including MPLS, SD-WAN and VPN connectivity.
- Coordinate with vendors, telecom providers and cross-functional teams to resolve network issues.
- Maintain accurate network documentation, diagrams and operational procedures.
- Participate in on-call support and major incident management activities when required.
Requirements
- Strong experience in a Level 2 Network Engineering or Network Support role.
- Hands-on expertise in Cisco Routing and Switching technologies.
- Good understanding of enterprise LAN, WAN, wireless and Data Centre networking.
- Practical experience troubleshooting routing protocols such as OSPF, BGP and EIGRP.
- Experience with VLANs, STP, EtherChannel, HSRP, VRRP and port security.
- Knowledge of WAN technologies, including MPLS, SD-WAN and VPNs.
- Experience with network monitoring, incident management and troubleshooting.
- Understanding of ITIL processes, particularly Incident, Problem and Change Management.
- Strong analytical and problem-solving skills, with the ability to perform RCA.
- Good communication skills and experience working with vendors and technical teams.
Certifications
- CCNA - Routing & Switching (Required)
- CCNP Enterprise (Preferred)
- Cisco SD-WAN Certification (Preferred)
- ITIL Foundation (Required/Preferred)
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