Implementation Engineer, Digital Diagnostics (DDx)

Implement digital diagnostics solutions for pathology labs, academic medical centers, hospital systems, and clinical trial customers. Serve as the primary technical contact during implementation, coordinate with customer IT and internal development teams, manage schedules and risks, resolve issues, and provide application expertise through on-call support. The role requires SaaS implementation experience, strong customer communication, analytical rigor, and familiarity with HL7 and laboratory information systems., Leads a team managing ADA and PWFA accommodation claims, ensuring accurate, timely, compliant claim adjudication and strong customer service. Responsibilities include coaching employees, managing performance and workloads, reviewing claim files and calls, identifying process improvements, administering concurrent disability and leave claims, mitigating risk, and communicating operational updates. The role requires disability or absence management expertise, sound judgment, knowledge of applicable regulations, and effective stakeholder collaboration.

We’re looking for an Implementation Engineer to join our team and help support our digital diagnostics customers, including our commercially deployed AI product portfolio, clinical trials platform, and Digital Pathology Image Management System, AISight. Although experience is important, we weigh a heavy emphasis on cultural fit within the organization, a hunger to learn both our business and customers, and a drive to move us forward in this rapidly evolving industry. We are looking for someone that is well versed in SaaS Implementations, Lab/IT Connectivity Integrations and is well organized, has a sense of drive and an aptitude for learning quickly in a complex space.

• Build and maintain strong relationships with our DDx customers (Anatomic Pathology labs, Academic Medical Centers, Hospital Systems) and clinical trial managers acting as their primary point of contact during the technical implementation phase of the project
• Provide hands-on technical implementation support, working with customer IT and internal development teams as needed
• Provide project management of all implementation tasks, providing schedule updates, resolving risks and issues, and communicating with the customer on a regular basis

• Language Requirements, Fluent- Spoken and Written :

• English (Required)
• Portuguese or French (Preferred), * You have 2-5 years of experience in a client-facing, SaaS implementation roles
• You have strong analytical skills and operating rigor
• You have experience handling difficult customers or situations and can demonstrate resolutions
• You have a strong understanding of our business and products, and an ability to research/self-start in areas that require learning
• You have familiarity with HL7 interface implementation and hands-on experience with market-leading laboratory information systems (Epic Beaker, Novopath, Cerner Millenium etc) is preferred
• Travel (<20%)

In-Office or Remote 2 Locations Expert/Leader Expert/Leader Big Data * Information Technology * Software * Analytics * Energy Own enterprise sales and account growth for energy-focused SaaS solutions. Build executive relationships, generate qualified pipeline, lead consultative sales pursuits, align solutions with strategic business objectives, develop presentations and ROI cases, negotiate and close opportunities, manage renewals and upsells, and maintain accurate Salesforce and sales database records. Top Skills: Generative AiMicrosoft AccessExcelMS OfficeMicrosoft OutlookMicrosoft PowerpointMicrosoft WordSaaSSalesforce MetLife

PathAI’s mission is to improve patient outcomes with AI-powered pathology. We are transforming traditional pathology methods into powerful, new technologies. These innovations in pathology can help accelerate drug development, improve confidence in the accuracy of diagnosis, and get life-saving therapies to patients more quickly. At PathAI, you’ll work with a diverse and talented team of people, who are dedicated to solving complex problems and making a huge impact.