Customer Success Solutions Architect

As a Customer Success Solutions Architect at Strivacity, you’ll be the trusted technical advisor and hands-on expert for our enterprise clients. You’ll play a critical role in ensuring clients are set up for long-term success by aligning technical solutions with their business goals. This role is equal parts architect, consultant, and problem solver - helping guide the implementation and adoption of Strivacity’s CIAM platform in complex environments.

You’ll work closely with Customer Success Managers, Customer Success Engineers, Product, Engineering, and DevOps to deliver high-impact solutions, provide guidance on best practices, and ensure seamless customer journeys., * Collaborate with deployment partners, Customer Success Managers, and Strivacity clients to understand the clients goals and translate them into technical solutions using Strivacity’s platform.

• Lead technical onboarding, solution design, and deployment activities for enterprise clients.
• Collaborate closely with customer engineering teams to guide API integrations, identity provider configurations, and custom workflows.
• Act as the go-to technical resource post-sale, ensuring clients are architected for success and scalability.
• Identify and proactively address technical risks, blockers, and optimization opportunities throughout the client lifecycle.
• Work cross-functionally with Product and Engineering teams to provide client feedback and influence roadmap priorities.
• Help develop technical best practices, playbooks, and documentation to scale success across accounts.

Startup, Order Delivery, Problem Solving Skills, Customer Experience, User Interface/Experience (UI/UX), Identity Data Management, Customer Support/Service, Consulting, People Management, DevOps, * 5+ years of experience in a technical role such as Solutions Architect, Implementation Engineer, or Technical Consultant, ideally in SaaS or identity/security solutions.

• Strong knowledge of CIAM concepts and technologies (OAuth 2.0, SAML, OpenID Connect, JWT, identity federation, etc.).
• Strong hands-on experience with REST APIs, SSO integrations, and federated identity solutions.
• Experience with APIs, SDKs, and system integrations in cloud-native environments.

• Ability to translate complex technical concepts into business-friendly language. Comfortable leading technical discussions with stakeholders ranging from developers to executives.

• Strong organizational skills with the ability to manage multiple customers and projects simultaneously.
• Excellent communication, collaboration, and problem-solving skills.
• Proven track record of working with enterprise customers in a consultative, solutions-oriented capacity.
• Experience in post-sales technical engagement, including onboarding, deployment, and optimization.
• Familiarity with modern front-end and back-end technologies (e.g., JavaScript, Node.js, React, Java, Python) is a plus.
• Familiarity with cloud infrastructure (AWS, Azure, GCP) and modern web technologies is a plus.