Desktop Support Technician Windows 11 Migration

The Windows 11 Migration Deployment Support Technician provides on-site technical support for enterprise Windows 10 to Windows 11 migrations. This role supports device deployment, provisioning, validation, troubleshooting, and end users throughout the migration process while following established procedures and project timelines., * Provide on-site support for Windows 10 to Windows 11 migrations.

• Perform device deployment, provisioning, software installation, and validation.
• Support end users before, during, and after device migrations.
• Follow documented deployment, testing, and escalation procedures.
• Troubleshoot Windows desktop hardware, software, and user issues.
• Escalate complex technical issues through established support channels.
• Collaborate with end-user computing teams to maintain deployment quality and schedules.
• Document completed work, exceptions, and unresolved issues.
• Maintain accurate records using ticketing, deployment tracking, and collaboration tools.

• Experience supporting Windows desktop operating systems in an enterprise environment.
• Working knowledge of Windows 10 and Windows 11.
• Experience with end-user computing, device deployment, software installation, and troubleshooting.
• Ability to follow detailed technical procedures and complete repeatable tasks accurately.
• Strong customer service, communication, and teamwork skills.
• Ability to work on-site in the Louisville, Kentucky area for the duration of the assignment.
• Experience with enterprise imaging or device provisioning is preferred.
• Previous Windows 11 migration experience is preferred.
• Familiarity with post-deployment support and escalation processes is preferred.

At GDH, we believe in the power of people and the importance of caring. Our culture statement, “We care about people,” isn’t just a tagline - it’s the core of everything we do. GDH is a premier staffing and talent solutions company dedicated to helping businesses find the best talent and assisting job seekers in finding their dream jobs.

Who We Are: GDH, founded in 2001, has grown into a leader in providing staffing solutions across various industries. We specialize in IT across several sectors, connecting top talent with leading enterprises. As a Best of Staffing firm recognized for excellence in client, employee, talent, and women’s services, we pride ourselves on our commitment to quality and service.

GDH Benefits

GDH offers a range of employee benefits that are designed to promote well-being and help maintain a healthy work-life balance. These comprehensive benefits cover various aspects of an employee’s life and aim to enhance their overall experience with the company. Our health benefits include three medical insurance options with access to KISx Card, Zero Card, and HealthJoy concierge services. Other plan offerings include dental, vision, life, disability, supplemental insurance, and pet insurance plans. Enjoy additional perks like holiday pay, 401(k) plan, direct deposit, an employee referral program, work-life balance benefits, a Wellbeats membership, a discounted gym membership program, and more! For more detailed information on benefits, please go to GDH’s website under the tab for candidates.