Onsite IT Services Technician - Herndon, VA

• Provide technical support for end-user hardware, software, mobile devices, and peripherals.
• Respond to requests and problems, including installing, monitoring, diagnosing, repairing, maintaining, and upgrading all hardware and software to ensure optimal workstation performance.
• Participate in root cause analysis on recurring tickets and identify opportunities for automated remediation.
• Oversee and ensure IT readiness for office relocations and new setups.
• Responsible for maintaining and upkeeping office computer rooms, networking closets, and local site servers.
• Identify and resolve problems promptly, gather and analyze information skillfully, and maintain confidentiality.
• Demonstrate accuracy and thoroughness and monitor own work to ensure quality.
• Adapt to changes in the work environment and manage competing demands.
• Valid driver’s license and a personal vehicle.
• Willing to work out of standard work hours; eligible for overtime with pre-approval.

• Might be required to travel occasionally to the other offices in the region

• Perform other duties as assigned.

• Basic knowledge of computer hardware, software, and peripherals.
• Perform assignments as directed.
• Provides timely and accurate updates to the clients ITSM ticketing system
• Effective time management skills required.
• Excellent decision making and problem-solving skills required.
• Ability to communicate technical information to a non-technical audience in a clear and coherent manner required.
• Ability to work in an environment that may be occasionally stressful when assisting clients on site required.
• Strong communication skills required.
• Superior customer service focus required.
• Microsoft Windows 7/10/11 Operating Systems
• Adobe applications, * Minimum experience of 5 years in a similar support role in a corporate environment.
• White Glove customer service skills and a high sense of urgency.
• Highly proficient in troubleshooting with Windows 10, Windows 11, and M365 Office Suite.
• Advanced-level troubleshooting experience in Adobe and other office productivity applications.
• Intermediate skills using and maintaining Local and Azure Active Directory structure and
• domains, including auditing and group policy
• Candidates with Microsoft AZ-900 and AZ-104 certifications are preferred.
• Experience with a ticketing system, ServiceNow preferred.
• Experience in supporting users remotely via remote-in tools (preferably Bomgar/BeyondTrust) and MS Teams while working on issues with remote users.
• Experience with troubleshooting and setting up MFA on mobile devices (iOS, Android).
• Experience in secure Client PC connectivity - ethernet, TCP/IP, VPN, and virtual servers.
• Experience in basic troubleshooting of networking with Meraki preferred.
• Knowledge of File server and File Sharing systems, and SFTP applications.
• Experience in troubleshooting VPN issues (preferably Windows VPN client).
• Intermediate skills on-site support for resolving networking issues.
• Outstanding written and verbal communication skills.
• Knowledge of Information Security, Network Security, Firewall Administration, System Administration

We’re legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight.

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Join us today, your ambITious journey starts here. \

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you!

Insight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired.