Network Engineer, PC Technician

Top Consulting is seeking a hands-on Network Engineer/PC Technician to support and maintain our client’s network infrastructure, computer systems, hardware, and end-user technology. This individual will be responsible for troubleshooting technical issues, maintaining network connectivity, supporting PCs and peripherals, and ensuring reliable technology operations across the organization.

Experience supporting a manufacturing environment is strongly preferred, with automotive manufacturing experience considered a plus. The ideal candidate understands the importance of maintaining reliable network and technology systems in a fast-paced production environment.

Responsibilities

• Install, configure, maintain, and troubleshoot LAN, WAN, Wi-Fi, switches, routers, firewalls, and other network infrastructure.
• Monitor network performance, connectivity, and availability.
• Troubleshoot network outages and connectivity issues and provide timely resolution.
• Assist with network upgrades, expansions, and infrastructure improvement projects.
• Support network security initiatives and follow established cybersecurity policies and procedures.
• Maintain network documentation, diagrams, configurations, and inventory.
• Install, configure, troubleshoot, and repair desktop computers, laptops, printers, scanners, mobile devices, and other peripherals.
• Provide hands-on technical support to employees for hardware, software, operating system, and connectivity issues.
• Configure and support Windows-based computers and applications.
• Manage PC deployments, replacements, upgrades, and technology refresh initiatives.
• Troubleshoot issues related to user accounts, passwords, printers, VPN access, and network connectivity.
• Maintain accurate records of technical issues, resolutions, equipment, and support requests.
• Provide onsite technical support in a manufacturing and production environment.
• Support technology infrastructure critical to plant and business operations.
• Troubleshoot network and computer issues with minimal disruption to production.
• Work closely with manufacturing, engineering, operations, and IT teams.
• Understand the importance of uptime and responsiveness in a production environment.
• Support technology equipment located in offices, warehouses, production areas, and other facility locations.

• 3+ years of experience in network administration, network engineering, desktop support, PC support, or a similar technical role.
• Experience troubleshooting and supporting: Windows desktop and laptop environments, Network connectivity issues, Switches, routers, and wireless networks, printers and peripheral devices, hardware and software issues
• Knowledge of TCP/IP, DNS, DHCP, VPNs, and general networking concepts.
• Experience working with Microsoft Windows operating systems.
• Strong troubleshooting and problem-solving skills.
• Excellent customer service and communication skills.
• Ability to work independently and manage multiple technical priorities.
• Preferred experience supporting an automotive manufacturing or industrial manufacturing environment.
• Experience supporting technology in a plant, warehouse, or production environment.
• Knowledge of industrial networking or manufacturing technology environments.
• Experience with Cisco, Fortinet, Aruba, or similar networking technologies.
• Experience with Active Directory and Microsoft 365.
• Familiarity with network security best practices.
• Industry certifications such as CompTIA A+, Network+, Security+, Cisco CCNA, or similar certifications preferred.