Information Systems Engineer

• Design, develop, maintain, and support the technical infrastructure and system software that enable the University’s Slack Enterprise Grid environment.
• Lead the evaluation, design, implementation, configuration, and ongoing administration of Slack Enterprise capabilities, including identity and access management, automated user provisioning and deprovisioning, security and compliance controls, data retention, workspace and channel governance, integrations, reporting, and incident response.
• Partner with customers and internal service teams to define business and technical requirements, recommend cost-effective solutions, and support user migrations, onboarding, and service deployments.
• Research and recommend best-fit collaboration, infrastructure, security, and integration architectures that meet University standards for reliability, privacy, compliance, and usability.
• Guide complex configuration, troubleshooting, debugging, change management, and quality-control activities; investigate root causes of significant issues; and recommend preventative measures and operational improvements.
• Maintain technical documentation, knowledge articles, support procedures, and governance standards, while identifying opportunities for automation and continuous improvement.
• This position requires demonstrated experience supporting Slack Enterprise Grid or a comparable enterprise collaboration platform, along with expertise in SaaS administration, identity integration, customer support, and enterprise service operations. The engineer performs complex, high-impact work with minimal supervision and broad latitude for independent judgment.

About UIT: University Information Technology (UIT), the central IT service provider for the University of Utah, reports to the U’s Chief Information Officer and is responsible for many of the U’s shared IT services including the wired and wireless network; Campus Information Services (CIS) portal; UMail, telephone, and online collaboration; digital learning technologies; information security; software licensing; and a host of other IT systems and services.

About the University of Utah: Located in Salt Lake City, the U is the flagship institution of the State of Utah’s system of higher education, home to arts and museum venues and a member of the BIG-12 Conference. Skiing and snowboarding opportunities are a short distance from campus, and opportunities to pursue activities from biking to hiking to fishing abound. Salt Lake City is home to the Utah Symphony and Opera, Ballet West, professional sports teams, and a wide range of other cultural and recreational activities. Responsibilities

• Implement and configure the Slack Enterprise Grid tenant, including enterprise settings, security controls, identity integration, provisioning, and administrative workflows.
• Coordinate the migration of approximately 4,000 existing University staff and faculty personal Slack accounts into the enterprise environment.
• Partner with OSL to establish Slack as a University service offering and support customer onboarding, licensing, and deployments.
• Work directly with customers to define requirements, configure Slack solutions, and resolve access, migration, and collaboration issues.
• Administer users, roles, workspaces, channels, security, compliance, reporting, and platform governance.
• Monitor platform health; respond to incidents; coordinate changes; and work with Slack and internal service teams to resolve technical issues.
• Develop and maintain technical documentation, standard operating procedures, knowledge articles, onboarding materials, and support processes.
• Identify automation and platform-improvement opportunities to strengthen reliability, security, customer experience, and long-term service sustainability.

EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience). Department may hire employee at one of the following job levels: Information Systems Engineer, III: Requires a bachelor’s (or equivalency) + 6 years or a master’s (or equivalency) + 4 years of directly related work experience., The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education., + High School Diploma or Equivalent

• Associate Degree
• Bachelor’s Degree
• Master’s Degree
• Doctorate Degree 2. * How many years of related work experience do you have?
• Less than 6 years
• 6 years or more, but less than 9 years
• 9 years or more, but less than 12 years
• 12 years or more, but less than 15 years
• 15 years or more 3. * Are you legally authorized to work in the United States?

• Yes
• No 4. * Will you now or in the future require sponsorship for employment visa status (e.g., H-1B status)?
• Yes
• No 5. * This position is hybrid in the Salt Lake City area. Are you able to work onsite downtown as required by the position?
• Yes
• No