Security Operation Analyst

Come join us in the battle against bad bots and web threats! We are looking for driven and talented employees to work as Security Operation Analyst on our Customer Operations team.

As part of our leading team fighting off cybercriminals, you’ll be working side by side with customers, analyzing their traffic, and cleaning up the internet from bad bots. For this position, we are looking for someone who would be open to work on weekends (in rotation).

What you’ll do:

• Analyze customers’ traffic to identify undetected threats and false detections using mostly ElasticSearch (Kibana), SQL, Snowflake, etc.
• Support customers in real-time and provide professional technical responses.
• Work side by side with customers providing insightful incident reports.
• Communicate with global customers and provide quick responses and resolutions.
• Work cross-functionally with RnD and Research teams to optimize Human Security’s ability to detect and mitigate real-time Cyber Attacks.
• Design, plan and implement projects and automation for internal use.
• Follow runbooks to tune onboarding customers and retune existing customers.
• Hold shifts as part of the job (including weekend shifts).

• Excellent English communication skills are required, including clear, confident customer conversations and polished writing skills.
• Analytical mindset and data driven decision making.
• Passionate about data, security, and customer service.
• Hands-on experience (1+ year) with data analysis of large and complex data sets (data manipulation, statistical analysis, conclusions, etc.).
• Knowledge of web architecture and protocols (CDN, HTML, DOM, JS, HTTP, HTTPS, IPv4/v6, etc.).
• Understanding of the cybersecurity threat landscape.
• Strong troubleshooting and problem-solving skills.
• SQL Proficiency.
• B.A/B.S in related domains.

HUMAN was founded in a Brooklyn sci-fi bookstore with a hacker mindset and the lofty mission of making the internet safer by putting humans first. Today, our Human Defense Platform safeguards enterprises from sophisticated bots, fraud, and account abuse, verifying the humanity of more than 20 trillion interactions per week for the world’s biggest brands and internet platforms.

HUMAN is an equal opportunity workplace dedicated to protecting the internet’s integrity for everyone. We believe in putting people first, embracing diversity of thought from our global teams, and welcoming all individuals to share their unique experiences as we fight cybercrime together. We support our Humans with a comprehensive total rewards package for personal and professional development, including well-being and learning stipends, flexible work options, and dedicated time off. While our HQ is in NYC, we have teams worldwide.

HUMAN is growing fast, and there’s never been a more meaningful time to join us. If you thrive on solving complex problems and want to help shape the future of cybersecurity, join us as we build a safer, more human internet.