DevOps Engineer

Are you passionate about cloud infrastructure, automation, monitoring, and building systems that keep critical business applications running smoothly?

As a DevOps Engineer, you’ll play a key role in designing, implementing, and maintaining the infrastructure that powers our managed services offerings. You’ll help build and support scalable, secure, and reliable environments while improving operational efficiency through automation, monitoring, and continuous improvement.

Working alongside cross-functional teams, you’ll have the opportunity to solve complex technical challenges, support enterprise PLM environments, and contribute to innovative solutions that help customers maximize uptime and performance.

What you’ll do

• Design, develop, and maintain infrastructure that supports our managed services and customer environments.
• Build and enhance monitoring, alerting, and reporting solutions using industry-leading tools.
• Manage cloud and hybrid infrastructure to ensure scalability, reliability, and performance.
• Support and maintain systems built on technologies including Prometheus, Grafana, ThingWorx, and the Atlassian platform.
• Implement automation solutions that improve operational efficiency and reduce manual effort.
• Ensure environments meet security, compliance, and operational standards.
• Troubleshoot infrastructure, application, and deployment issues and drive timely resolution.
• Collaborate with Technical Services, Support, and Engineering teams on upgrades, migrations, and platform improvements.
• Monitor system health and proactively identify opportunities for optimization.
• Develop and implement infrastructure best practices, standards, and documentation.
• Support continuous improvement initiatives across cloud, monitoring, and automation capabilities.

• Bachelor’s degree in Computer Science, Engineering, Information Systems, Business Administration, or equivalent professional experience.
• 5+ years of experience in Managed Services, Service Desk, MSP, Infrastructure Operations, or a related field.
• Experience with monitoring technologies such as Prometheus, Nagios, Grafana, or similar platforms.
• Scripting and automation experience using technologies such as Bash, PowerShell, Python, JavaScript, or Java.
• Strong experience with public cloud platforms including AWS and Microsoft Azure.
• Knowledge of networking concepts across cloud and on-premises environments.
• Experience working with the Atlassian ecosystem, including Jira, Confluence, and related tools.
• Experience with containerization technologies such as Docker.
• Strong troubleshooting, analytical, and problem-solving skills.
• Ability to manage multiple projects and priorities simultaneously.
• Excellent communication and collaboration skills.

Preferred:

• Experience working with PTC solutions and PLM environments.
• Familiarity with ThingWorx technologies.
• Experience supporting enterprise software platforms in manufacturing or engineering environments.
• Experience with infrastructure-as-code, CI/CD pipelines, and DevOps best practices.

Who thrives here

• You enjoy solving complex technical challenges.
• You are comfortable working across cloud and on-premises technologies.
• You enjoy collaborating with teams to deliver reliable customer outcomes.
• You remain calm under pressure and approach problems methodically.
• You balance technical expertise with a customer-focused mindset., This position must be performed from an approved work location within the United States. Applicants must reside in and perform all work from an approved location within the United States. Remote work from outside the United States is not permitted.

• Work on modern cloud infrastructure and enterprise technologies.
• Help build and evolve innovative managed services solutions.
• Collaborate with highly skilled technical professionals across multiple disciplines.
• Gain exposure to leading PLM and digital transformation technologies.
• Enjoy the flexibility of a remote-first work environment while contributing to meaningful customer outcomes.
• Join an organization that values continuous learning, innovation, and professional growth.

Work setup

• Remote-first with a dedicated, professional home workspace required.
• Primarily works from a home office or professional office environment.
• Occasional travel may be required for training, development, customer engagements, and company meetings.
• Some international travel may be required., We offer a comprehensive benefits package, which may include medical, dental, and vision coverage; a 401(k) plan with employer match; paid time off; and additional benefits designed to support overall employee well-being. Benefits are offered in accordance with applicable plans and eligibility requirements and may vary based on employment status and applicable law.