IT-Supporter First-Level

As an established, owner-managed IT service provider in Heusenstamm near Frankfurt, we have been supporting demanding client environments for over 30 years-with technical expertise, a genuine passion for technology, and a pragmatic, solution-oriented approach.

As a First-Level IT Support Specialist (m/f/d), you’ll be the first point of contact for our clients: You’ll handle inquiries, resolve issues directly, and ensure that more complex cases are properly prepared and routed to the right team member. In the process, you’ll get to know our clients’ IT environments from the ground up and grow with every task.

Your Responsibilities:

• First point of contact for client inquiries via phone, email, and the ticketing system
• Recording, categorizing, and prioritizing issues and service requests
• Analyzing and resolving standard issues related to Windows workstations, printers, networks, and Microsoft 365-remotely and occasionally on-site at the customer’s location
• Day-to-day user administration, e.g., creating accounts, resetting passwords, and managing permissions (Active Directory / Microsoft 365)
• Setup and deployment of workstations, laptops, peripherals, and mobile devices
• Structured handoff of complex cases to the 2nd-level team
• Documentation of solutions and maintenance of our knowledge base
• Supporting the team with projects and rollouts

• Basic knowledge of Windows clients, networking (e.g., TCP/IP, DNS, DHCP), and Microsoft 365
• Friendly, service-oriented demeanor-both on the phone and when visiting customers on-site
• Very good written and spoken German (at least C2 level)
• Class B driver’s license
• A structured, reliable work style and a willingness to learn
• Ability to work well in a team

It would be a plus

• Initial practical experience in IT support or help desk, e.g., from vocational training
• Basic knowledge of Active Directory and Windows Server
• Experience with ticketing systems
• Experience with 3CX VoIP telephony
• Good English skills

Just finished your apprenticeship? Then you’ve come to the right place.

You don’t have to know everything yet. What matters to us is that you’ve completed an IT apprenticeship, have a solid foundation of knowledge, and are eager to learn. We’ll teach you the rest as part of the team-step by step and with experienced colleagues by your side.

• Competitive compensation with a permanent, full-time contract
• Thorough onboarding within the team and support from experienced colleagues
• Ongoing professional development through hands-on projects and internal advancement opportunities
• Opportunities for career growth toward 2nd-level support and administration roles
• Flat hierarchies and quick decision-making processes
• A technically skilled team passionate about IT
• Modern workstations in an air-conditioned office with electric height-adjustable desks
• High-quality company laptop
• Regular team events (e.g., gaming nights, go-karting, and much more)
• Capital-forming benefits
• Free beverages