Deskside Support Engineer (white-glove/VIP support)

Minimum 7 years of experience in strong hands-on experience supporting Windows and macOS devices. Ability to handle Service Desk calls during periods of high call volume. Act as the primary escalation point for complex Service Desk incidents and requests. Experience troubleshooting hardware, software, peripheral, and operating system issues. Basic knowledge of networking, including Wi-Fi connectivity, VPN, and LAN troubleshooting. Provide white-glove/VIP executive support with a high level of professionalism and responsiveness. Experience with device provisioning, imaging, deployment, and life cycle management using tools such as Intune, JAMF. Knowledge of Microsoft 365, including Outlook, OneDrive, SharePoint and Dropbox support. Experience with mobile device support (iOS and Android), including enrollment and troubleshooting. Familiarity with ServiceNow or other ITSM ticketing tools for incident, request, and asset management. Experience supporting conference room and AV technologies, including Zoom Rooms. Ability to diagnose and resolve printer, docking station, monitor, and peripheral issues. Excellent troubleshooting, analytical, and problem-solving skills.

Responsibilities: Should be able to work on Windows and MAC devices. Should be able to take service desk calls when callflow is high Point of escalation for service desk tickets. Hardware, software support along, basic wifi knowledge. VIP support. Excellent communication skills.